Feathers Hotel & Lounge♡

Guest review

3.0

La decoracion

Do not book here unless you want to set yourself up for a disappointment

2.0

The hotel staff were nice & kind people, but they need to have a better training & understanding of their role as waiters and cleaners. I liked that it took 3 minutes on foot to get to the plaza mayor.

− Except for the nice & kind staff, almost everything I did not like. The amount of money paid was very incongruent to the value & quality of the small/tiny hotel room I was booked in (I paid less for a ***** 5 star hotel in Guatemala City); the cleaning service was very poor (they cleaned my room only once and only because I asked for them to clean it; even then I had to ask the cleaner to come back and clean the room floor & bathroom floor. The waste basket was never emptied. The bed was hard & the bed headboard was shaky & my things on the bed kept falling through the crack between bed & headboard; the bed & pillows were hard, so sleep was difficult. Noise levels (people talking at reception) woke me up many times because the room walls & windows were made with inferior quality materials & insulation from noise was nil. The ground floor was dark and gloomy, the tables for breakfasts were in that dark space. The quaity of food was terrible, and the table service provided was below par. Staff training needs to be done for cleaning and serving staff. Overall, this place has no good qualities (excepting the distance to town). The open space on upper floor was used by all the guests so the noise level was high. I had to sequester a table & 2 chairs to place in front of my room door because there was no space in my room for a laptop, no chair in my room, no table in my room, no clothes cupboard, and I had to ask for hangers so that I could use the wall hooks for all my clothes. I was totally disappointed the 6 nights I was there, and I tried to stay away from the hotel as much as possible to enjoy the beautiful city of Antigua.

Guest review

5.0

La ubicación.

− La luz de la habitación no funcionaba bien y no lo solucionaron. Llovió y se metió mucha ague en el baño. Había que pedir ayuda al personal todos los días para la limpieza básica de la habitación. Al momento de pagar decían que aceptaban tarjeta y al llegar dijeron que no funcionaba, y al pagar en efectivo, no tenían cambio.

Guest review

10.0

Muy buen ambiente

Beliggenheden var god, men vandet var iskoldt. Personalet havde attitude og prøvede at snyde os for et højere beløb end

4.0

Beliggenheden var god

− Der var ikke varmt vand i bruserne. Personalet havde virkelig attitude på, og prøvede at kræve flere penge af os end vi skulle betale. De truede med at smide os ud, hvis vi ikke betalte det beløb de krævede.