Riad Kaiss by Anika

Impeccable, Authentic Moroccan Escape with Personable Hospitality

10.0

Morocco has a certain magic to it, and Riad Kaiss by Anika has no shortage of this enchanting character. The riad arranged our pick-up from the Marrakech airport and a bellhop met us out on the street to show us the way through the winding streets. Down an unassuming alleyway, a door opened to the gorgeous world of Kaiss. Gorgeous tilework, burbling fountains, painted doors and ceilings, hidden passageways. We were greeted by the lovely Naoual who not only gave us some refreshing mint tea and cookies but proceeded to give us a very thorough map tour of the medina and to help us plan out our week. She was our go-to person for the week we stayed at Kaiss. We arrived early, so we were shown to our room after a brief wait. The room (number 6) was immaculate. Authentic and stunning Moroccan design details, fabulous views of the interior courtyard, excellent linens and comfortable beds (necessary after busy walking days), and wonderful bath amenities. Daily housekeeping ensures that the room stays fresh during the whole stay. Breakfasts were a great way to start the day with little tastes of Morocco—msemen, harira, fruit, fresh juices, eggs, and excellent coffee. Set in the courtyard with birdsong, it was just the way to start the day. The rooftop also features wonderful qubbas and expansive views. The sense of hospitality is impeccable, and we only wish we could've stayed longer!

Perfect Riad stay

10.0

I've been fortunate enough to stay at some of the best hotels around the world and I can honestly say that none of them are more charming and welcoming than Riad Kaiss. The perfect location, gorgeous antique fixtures and fittings, the best staff, a pool and a rooftop to watch the sunset over the medina, literally what more could you want. I hope this will not be my last stay.

Beautiful and relaxing experience in Marrakech

10.0

The team were so lovely and friendly. We really enjoyed our stay at the Riad and in Marrakech in general.

The warmest, beautiful and unique stay in Marrakech

10.0

This was one of the best, if not the best places I’ve stayed at. The attention of detail by the staff and warmth is a testament to “l’accueil marocain”. The room was unique with a beautiful terrace, where the staff ensured you made the most of it by providing the inclusive breakfast there.

Amazing stay!

10.0

Th service was incredible from the moment we arrived, the front desk service was super helpful throughout. We loved the little touches they offered for my birthday and also the lovely cake! The room itself was spacious and comfortable and the garden was so peaceful and tranquil. Little snacks they offered from 3pm onwards was again really nice to see. A few recommendations for future reference, breakfast was lovely, although it be nice to have a variety of different breakfast available so it’s not overly bready. The morning service could’ve been more attentive on the final day as it took 25 mins to have the coffee delivered and the lunch on the first day took around 30mins but they are small things that can be fixed quickly. We will be back with our kids next time as we thoroughly enjoyed our stay.

Tired hotel but warm and wonderful staff

4.0

POSITIVES: Charming historical Riad with beautiful courtyard. Well situated for tourist activities. Warm and friendly staff. Large rooms and comfortable beds. DISAPPOINTMENTS: Renovation being done on hotel including closure of pool - we were not advised of this prior to booking nor during check-in. Very poor quality bed linen and towels (after all it is billed as 5-star). Junk cluttered rooms make it difficult to move about. Poor maintenance of rooms - our room had a clogged bathroom sink and the water pressure was inconsistent in shower (leading to burst of alternating hot and cold streams of water). OVERALL DISAPPOINTING. For a place that bills itself on its website as 5 star / luxury hotel ownership needs to improve upon the maintenance, comfort and design aesthetic of the facility. In its current state it is nothing more than a decent 3-star hotel. If it were not for the warm and wonderful staff I would have rated this even more poorly.