Orchardz Hotel Gajahmada Pontianak♡

My Trip to Orchard Gajahmada

10.0

It was okay for the price. could have been better. The room was a bit small, but it was very very clean. The food downthere was good. This place is very near a lot of culinary places that you could visit during your freetime.

Good Location, Bad Wifi

6.0

I stayed at this hotel for bussiness trips. I can say that the location is very strategic, close to many culinary spots in Gajah Mada street. What I love the most from this hotel is the spacious room and bathroom even they have oldie design. But I think the management should pay attention to the bedroom floors. When I step on the floor, I can feel some empty spaces beneath. In addition to that, please also fix the shaky chairs. For the amenities, I hope that single-use amenities could be reduced in the future. The management could have soap and shampoo dispenser About the breakfast, I love the various menus this hotel offers however I wish the hotel could have water dispenser rather than having mineral water in plastic glass. Last but not please, the wifi really sucks! Please improve the speed!

Not recommended hotel

2.0

Bad services front office although should be downgrade to superior room and restaurant staff not polite, dirty room and air conditioning not cold, not recommended for next stay at Pontianak, im really disappointed

Orchardz Hotel Pontianak

6.0

There was no hot water, tv reception was ‘cloudy’. Complained to the hotel but no solution. Still no hot water and tv still ‘cloudy’. No butter provided at Breakfast Buffet. Only cheap margarine. Restaurant was understaffed. Had to look for a waitress to get service. Generally an unpleasant experience.

Great Stay

10.0

I would say it was a great stay. As a long staying guest ( Feb 2020 - May 2020 )the entire staff has never failed me with their services, from the front to the back of the staffs. Lobby ambiance was so warm with the interior. The hotel located in the main street of Jl. Gajah Mada where we can find many street food vendors at night. Coffee lovers would like to spend their time at KEKO ( kedai kopi ). Yet, coffee terrace in Orchardz Hotel Gajah Mada could not be missed. They offered live music on the weekend tho. They served live coffee " traditional serving " during breakfast at The Ritz Cafe. Kenny made special coffee 👍. Thank you Orchardz Hotel Gajah Mada team. Keep up the good work!!

not recommendable

4.0

at first they wanted to put me in a smoking room which I strictly refused.I had an advanced paid booking with clearly non-smoking preference. So they upgraded me to executive room. which was ok, But later came next issue. room was okay, but no light switch worked to switch off the light at the entrance. I called for assistance starting 10.30 PM. All numbers tried: room service, housekeeping, concierge, no response. I tried again and again till 1.30 AM, finally.. at 2 AM they manage to took out the bulb without any further explanation nor sorry. For me, this is experience is enough to decide not to come again. For the price I paid I rather stay in a place where I know I can rely on fast assistence, on friendly and effective communication.. just imagine if there would be any health issues which needs emergency response and nobody picks up the call.. hotel is not only a bed to sleep, but should give comfort and safe for the guests.