The Mountain Courtyard Thekady♡

Our Stay

6.0

Location and Atmosphere is stunning. Rooms are not upto the mark. Looks very old. Staffs are not a proactive one.

A decent place but certainly not sheer bliss

8.0

A bumpy ride up to the property. We were not immediately enarmoured. It was all sharp edges, rectangles and squares in a blue, brown and grey building and rather unfriendly. I wouldn’t recommend it for older individuals with mobility problems. Steps up to dining and breakfast rooms and our room. The gardens around property was small with no opportunity for walking. The gym was located in the basement and contained equipment that we did not use. A treadmill would be useful. We were given a large room - dark brown with a tall screen between the bed, sitting area and bathroom. Again rather austere. It overlooked a forest area. Bird chorus in the morning woke us up but we did not mind this. Staff were friendly enough. We found the dining room staff really kind and helpful. Pandy and his team worked hard and were in close attendance and very willing to meet individual preferences. Well done! Food was well cooked but like many places we had been to, no green vegetables. Much of the food was in Keralan style, interesting enough. Most hotels served a similar cuisine. It lacked imagination. Quite a busy hotel - probably promoted by travel companies. A decent hotel but not one we will return to.

Unprofessional

2.0

Our recent experience with the Corporate General Manager, Mr. Shankar, was extremely disappointing. After sending a booking enquiry and following up politely due to no response, we were met with completely unprofessional behavior. Instead of addressing the matter calmly, he responded in a raised and aggressive tone over the phone without any valid reason. There was no disrespect from our side—only a simple follow-up on a time-sensitive request. However, the conversation was handled in a rude and confrontational manner, which was both shocking and unacceptable for someone in a senior leadership position. It appeared as though he may be short-tempered, as the reaction was completely disproportionate to the situation. In the hospitality industry, professionalism and respectful communication are basic expectations. Unfortunately, this interaction reflected the opposite. Very disappointing experience.

Lovely hotel

8.0

Lovely hotel set in beautiful surroundings. Staff are friendly, attentive, and helpful. Staff were always checking if we needed anything. Food is really good too! The small playground provided great entertainment for our toddler. Room was spacious, clean and comfortable. We really enjoyed the afternoon tea and snacks that are provided in the garden. We also watched the Indian dancer in the evening, which was good.

Made us feel like royalty

10.0

We arrived at The Mountain Courtyard Thekkady from Munnar and it was one of the best experiences of our trip. The hotel staff was so accommodating from the moment we entered. At dinner Chef Vinuraj personally came out and described the various dishes and especially his own personal chicken recipe. Unfortunately we do not eat chicken being pescatarian so Chef Vinuraj prepared a special Kerla fish for us. I have never had such delicious fish along with the Pulao. Also, our waiter and the restaurant manager personally came and made sure we were well taken care of. Not only will I be back but I will recommend my friends in the US visiting to come to this hotel.

Good Location but poor hospitality - long way to go to match five star standards.

4.0

The overall experience of the Resort was below average. I did not expected such low hospitality at five star Hotel/Resort. One of the worst experience of premium hotel. The staff was roaming around with dull faces, no proper attention to the guests, untimely room service, House keeping behavior was totally shocking. At all costs, try to avoid this Hotel.