Grand Astoria Hotel♡

Untidy and dirty

2.0

The room is kept untidy. Mirror with stains and bathroom door are full of dust. There’s no shampoo and soap provided.

BAD CUSTOMER SERVICE. POOR ATMOSPHERE of Hospitality.

2.0

Not the best choice to do a simple staycation to relax when the service is just giving you stress. We checked in at 3pm but upon checking in, your Front Desk Clerks are not even smiling or even acknowledging your presence as guests by making eye contact. Their auras are too busy when there are only 2 of us in the check in counter. It’s not giving a welcoming atmosphere. Giving my benefit of the doubt that it is indeed busy, but the way they treat their guests was consistent even upon checking out. No quality personal touch to make an atmosphere to be hospitable despite that a hotel is part of the hospitality industry. When the keycard was given, no orientation or any touch of informing us about breakfast or even how to reach them incase we need assistance. Upon entering the room, it was fine for us to be placed to tower assuming that there is a phone to reach the front desk. Since it is a staycation, we prefer not to leave the room and just rest. Again assuming that there is an access to reach the front desk and room service given that there is a menu at the room, unfortunately the Phone does not work. It was but a display. No dial tone. So that means, I have to walk far to the restaurant to order food. At the restaurant, I initially told already the waiter that it’s for take out giving them information that we were checked in. Complaining that we thought there is room service. Given that info, the staff dis not even bother to give me an option that they can do room service. Doing the transaction for take out and paid my meals, i saw a waiter carrying a room service type of food. So I approached the counter telling, can my orders be turned to room service so i can go back to the room and just wait there. Too much alibis etc, i gave up. They did not bother looking into the comfort of their guests. Talk about service! When my order came, i requested if there can be disposable spoon and fork and plate, given again WE WERE CHECK IN Guests. Still to no avail! I had to buy one myself outside the premises. The next morning, i saw how lousy your staffs are even during breakfast service. Despite that there are 3-4 waiters, they were just standing not even bothered to check if the buffet, the coffee or fruits are still available. Do they have to wait if the meals are empty before refilling it? The waiters and staff are just chitchatting. Imagine, their only concern is to check if everything is still good at the buffet and clean up tables for new guests, only one was concern to do that the one with eyeglasses, the rest, auras are not welcoming, lazy, and unwelcoming. The hotel has been one of the go to in zamboanga, but the service is leading to its downfall. The reason I am giving my review this way because I am too a person from the hospitality industry. Sadly this is the kind of service we offer. Nakakahiya pong magdala ng bisita sa ganitong serbisyo. We have been travelling a lot and the service of astoria is like an inn. Sad reality, a lot of Inns are better in service and customer care! Never again a choice for stay.

Guest review

10.0

close to downtown

Guest review

6.0

Staff was okay, though.

No sleep until 5am

6.0

Don't get any rooms next to a wedding group. I had too bang on their door at 3am because I couldn't sleep. They thought it was their right too keep everyone else awake. Hotel staff did nothing except told me it was a wedding party. Explains why NONE of their parents wanted the room next too them.

Guest review

8.0

Love the ambiance 👏