Hotel Indigo Denver Downtown - Union Station by IHG♡

Great location, subpar customer service from JOSH at the front desk

4.0

Arrived via package with Canyon Spirit but had booked a 2nd night directly with the hotel website. When we checked in with JOSH, we told him that our first night was with Canyon Spirit and we were staying a second night booked directly with the hotel. We asked if we could keep the same room. He took our room keys, pretended to look up our reservation and then handed them back and said we were all good. Turns out we weren’t “all good” bc the next day we were gone all day on a tour of the Rockies and came back to our room keys not working. We had to get in line with all the other people checking in and as soon as we got to the front of the line JOSH told us he had to step away and then disappeared for several minutes. When he came back we informed him our key cards weren’t working. He fixed the issue and handed our key cards back. I came back down to buy something from the commissary and while standing inline I heard JOSH telling people that they get a $5 credit to use each day, free beer at the Ambler and a free espresso w/breakfast. NONE of that was explained to us by JOSH when we checked in or had our keycards fixed. When I discussed this with JOSH he claimed he told us we had to check out and check back in. When I pointed out he did not in fact say that, he then claimed no memory because he has “400 conversations” a day. I went back to my room and asked my husband if he remembers JOSH telling us we needed to check out and check back in and that we get credit for the commissary, etc my husband confirmed NONE of that was explained to us. I called JOSH to discuss further and he was not interested in righting his wrongs or apologize or anything. After the most awesome customer experience I’ve ever had taking a Canyon Spirit trip, I expected their business partners to show a little customer service. JOSH failed and doubled down on his failures which was incredibly disappointing to witness. The room itself was fine. The lobby is cool. I appreciated the location but not sure I would stay again if JOSH is still working there.

Guest review

9.0

− The pillows were too big

Fantastic! We will be back

10.0

We had a fantastic stay at Hotel Indigo Denver Downtown Union Station during our trip to see Lord Huron at Red Rocks in June. The location couldn’t have been better. It’s an easy walk to Union Station, which made taking the train to and from the airport incredibly convenient. There are also tons of great restaurants nearby, and it was an easy walk to the Red Rocks shuttle pickup and drop-off, which made concert day completely stress-free. Our room was spacious, clean, comfortable, and had everything we needed after long days exploring Denver. A special thank you to Natalya, who went above and beyond to make us feel welcome. Her kindness and exceptional service really stood out and made an already great stay even better. Overall, this was an awesome hotel in a perfect location. We wouldn’t hesitate to stay here again the next time we’re in Denver.

goibibo

10.0

my stay is amazing and i enjoy this hotel

Good bang for your buck.

7.0

Great location. walkable distance to coors field. Inviting modern decor. Parking was simple and easy to do. Great view of coors field!

− Beds were lumpy. Pillows were not clean. Walls had stains. Table tops had not be cleaned.

Great stay in a nice hotel

9.0

Nice hotel in a good location. Room was a good size with large bed and everything we needed. Friendly staff.

− All was good although breakfast options weren’t great so probably wouldn’t get breakfast included if I booked again.