Connaught Royale♡

Guest review

4.0

Too many mosquitoes even after complaining no use .....water clogging while taking shower even complained same issue

Guest review

6.0

The hotel is in good shape but could be more clean and properly mantained. It is also located next to train tracks so you can hear noise from trains all night.

Rooms require complete refurbishment and staff needs training

6.0

During my stay in Delhi, my friend suggested me to stay at Connaught Royale Hotel. According to her the hotel was of good standard and the location was good too. I reached the hotel and was welcomed by the Reception Supervisor. I mentioned to the latter that I had a booking and showed him the reservation details. He checked on the system and told me that the rate would be higher than agreed. I told him that he need to check with his senior and it was clearly mentioned on the mail about the agreed rate which was already high. He insisted and I was agreeable on the new rate as I was tired and wanted to rest. When I reached my room I was given a room on the side of the main road, the room was pretty spacious. I settled in and went to use the wash bassin. The pipe was leaking and all the water was falling on my feet. I found that unhygienic and a trip hazard too as it was slippery. I tried not to pay much attention to it as I needed rest. Later I went for shower and the bathroom was dirty with molds on the walls. Well it’s really disgusting and unhealthy to stay in such a room. I went downstairs and requested whether my room could be changed and the Reception Supervisor mentioned that there was no availability. So I had no choice as I had to stay in that same room. Later I went for dinner and opted for a light meal. I was served and the food was good. Their restaurant is just behind the Reception and it is quite appropriate for that type of hotel. I went to my room to brush my teeth again the water from the wash bassin was spilling out. I had to place a towel in order to stop that disaster. I went to sleep and switched off the lights and was disturbed by the noise on the road and as the curtains were not closing properly there was the street lights which were reflecting in the room. I must admit it was very disturbing and uncomfortable. I hardly slept that night. The next day after my shower I slipped in the bathroom. Luckily I wasn’t hurt. I went downstairs for breakfast and there was a buffet mostly with Indian food and some continental options. It was reasonable nothing like a grand choice of dishes. I asked the waiter for assistance and was told everything is labeled and I have to serve myself. Even for the tea and coffee I should serve myself. I was surprised but thought it might be the standard of that hotel. So I went to serve myself and was eating quietly at a table. There comes the twist an Indian couple walked in the restaurant and the waiters approached them very politely and started showing them the various dishes. They even accompanied the guests to their table and took their order. Few minutes later the couple were served at their table and they made some request of some special food which wasn’t on the buffet and were served. I must point out that the guests are just like any guest yet they were given VIP service. What a pity as the waiters are not even allowed to do anything like that as they should provide the same level and quality of service to all the clients residing at their property. Being a foreigner I was definitely paying a higher price in US Dollars. That’s truly an unprofessional attitude. I went to the Reception to check whether they had any rooms available as I wanted to change room due to it’s poor quality. They mentioned for the coming 2 days there’s no availability. Then I decided to checkout from the hotel. I requested for the checkout formalities to be done. In the meantime I called a taxi. I went to my room to pack my luggage. Later a gentleman came to pick my luggage. He was welcoming and greeted me in a polite manner. He asked me why I’m leaving so early. So I showed him the mess in the bathroom and the room. The gentleman requested me to give him the opportunity of showing me another room. I was surprised and told him that the Reception staff told me there was no availability. He took me on another floor and showed me two different rooms. To be honest one of the room looked appropriate. It was of a lower category but was better. I thanked the gentleman for his service and went downstairs to settle my bill. Again they made an error on my bill and I settled more. For me the most important thing was to leave that place. The Manager came to say good bye to me as his staff mentioned to him that I was leaving as I was unhappy. He greeted me and asked me what were my experiences so I mentioned I better leave as this hotel is not as per my standards. He wanted to have additional information so I mentioned about the poor quality of the bathroom, room, bad service of the restaurant staff, Reception staff being rude. I mentioned to him that there was a gentleman who showed me two other rooms after breakfast he was very professional. I mentioned to the Manager that his Hotel staff should value customers and be willing to assist when there are genuine cases. I was truly disappointed with the service offered at Connaught Royale Hotel despite the high price. I will not recommend this hotel to other travellers.

Guest review

8.0

Rooms are too small,facility requires an upgrade . Location is best!

Guest review

2.0

Terrible stay at Connaught Royale- have stayed 2 years ago and sad to say the condition of there rooms have drastically detiorated and poorly maintained. Upon arrival- we was given a room where the toilet flush panel was completely off and was impossible to flush the toilet- one would think the room should have been checked upon allocation to a new guest. Upon informing the check in desk- we was then offered a new room on another floor where the AC unit attached on the ceiling was half hanging down which looked like a major hazard. After a long domestic flight this was the last thing i was looking for- I again reported this back to the check in desk- was told to wait- waited another 20 mins and was checked in to 'the best room of the hotel' - the AC took at least 35-40 mins to cool the room. The whole process took over 1 hour- no water/drink was offered as all the staff could clearly see we were travellers with large suitcases- this was the start of a ruined trip to Connaught Place. Our stay was for 5 night- i was shocked with the cleanliness of the room- there was dust settled in all corners of he room, the flooring was old and had cracks and was heavily worn out. We found mould in the sink plug and mould all around the marble of the sink. The main rain shower was full of rust and the smaller shower was hanging off the wall including the plugs from the tiles- this eventually fell off during our stay. We were charged for Ice- Will NEVER book this place again!

Guest review

8.0

Hotel is at a very convenient location ,connaught place is just a waling distance from the hotel. Rooms were spacious staff was very helpful rooms need some upgradation as there are no USB charging ports in the rooms. Overall hotel experince was comfortable and convenient.