Apartments in Watermark Kendall by LYX♡

Scam reservation

2.0

We booked this property 8 months in advance to stay during our daughter’s graduation from Harvard college. On the day of arrival I tried to get in touch with the company in order to ask for any details that we needed to check in. I never received an answer although I contacted them through email, asking them to email me back or even text message me.The phone number for this company is not in service, so I could not call them. Than, I contacted hotels.com regarding getting in touch with the company managing this property. Hotels.com gave me the same phone number listed on their website which does not work. We made it to the property and the lady at the front desk did not have any reservation under our name. It is all a scam! So basically we wereleft with no reservation when all the hotels in Cambridge were booked for Harvard graduation weekend.

Better for longer trips

6.0

The suite itself was beautiful. There's a lot of construction in the area, so in a while I'm sure there will be a lot going on in the neighborhood. The location was great for Uber-ing into Boston for cheap. The not so good? I get that it's a "self-service suite," but we asked for an extra soap because there was no soap dish in the shower and the soap disintegrated on the first day. In response I got a voicemail encouraging me to go to a CVS. Lame. For the amount of money you spend on the room, is a bar of soap so much to ask for? I think I would have been a lot less annoyed if we'd been there for a week or two, but we were only there a few days. Having to buy soap for a hotel we're staying in a few days, especially with how much money the room costs, is pretty annoying.

Awaiting your reply

4.0

In a sharp vicissitude of experience with this site, my most recent trip to Boston has strongly soured my opinion of hotels.com. 1. I assumed I would only find hotels on this site, not an “air bnb” of someone’s apartment. My trip was for business, which required the amenities of a hotel (i.e. printing, gym, etc). It was an unpleasant surprise. 2. Something I have always appreciated about this site is the honesty with which prices are shown. However, my nightly rate was DOUBLED by “mandatory fees” which I didn’t notice until I left the apartment, as you can imagine I was/am livid.

Nice studio apartment

8.0

Nice studio. Two problems. No water view or nearby grocery store although they were both cited in the description.

Guest review

8.0

I liked the proximity to my favorite landmarks and to the T station.

Not a real hotel

8.0

The studio was fine. The layout a bit linear and the oversized TV could not be rotated, so eating on a high table and chairs was uncomfortable. and not within easy sight of the TV. Enviable kitchen. Neighbors at the computer room in the other building somewhat rude and oblivious to their loudness. The staff was the brightest spot.