Taj Swarna♡

Great services and very welcoming staff.

8.0

It was amazing hospitality and food was great. Excellent hygiene services. Staff was very cooperative. Basically overall experience was great

We booked taj swarn with lots of expectations but unfortunately the stay wasn’t up to the mark , rooms was average for 1

2.0

We booked taj swarn with lots of expectations but unfortunately the stay wasn’t up to the mark , rooms was average for 14k INR, body wash, shampoo bottles were empty , washroom was very average as well Only saviour was food which was including the service Honestly speaking , after this we stayed at Holiday INN at 8k INR per night and the quality of rooms were way better and clean. kids room was under renovation , i mean who does that during the peak tourist season of Christmas and new year Totally disappointed with Taj swarn, have stayed with so many Taj group of hotels but never had such below par experience that we had at Taj swarn Total waste of money , never coming back again neither will recommend anyone

Issues upon issues

4.0

Issues upon issues. During breakfast, eggs were undercooked, next day, our eggs were giving to someone else. Service was not best. Thereafter once we complained, got their attention. Meanwhile after our breakfast, went to room and large puddle of water in the bathroom leaking from top of ceiling. They managed to give us another room however the inconvenience of changing to another room was hassle as we had to pack and unpack all our belongings.

poor experience

4.0

It wasn't a great experience as expected from Taj group. This was my first stay with them. Being a platinum member with other international hotel chains, I was looking forward to this first stay with Taj. but it didn't turn out that great. The only thing worth appreciation is the quality of food. But the room quality, bathroom, the towels and amenities were like a simple three star hotel.

Spectacular Service at Taj Swarna, Amritsar

10.0

I have travelled the world and have experienced many great customer service experiences, however, nothing compares to the absolute delightful experience we had at the Taj Swarna, Amritsar. A very special shout out to Mr. Inderpal Bedi ( Director of Operations), Mansi ( Special Events coordinator) and Ajay ( Sous Chef). A Family member became very sick while we were staying at the Hotel. Mr. Bedi and Mansi were assisted us every step of the way by being physically present at the Room and helping out in so many ways with many other staff members involved. We had to shift the family member to the local hospital in the ICU. Mr. Ajay made sure we had packed lunches for all the family members while we were visiting the hospital. What really touched my heart was that our family member needed blood and Mr. Bedi sent an email to his entire staff at the hotel and two of the hotel staff members showed up at the hospital to donate their blood. This is way beyond customer service. They did not treat us like customers but like family. Very very grateful to everyone involved in assisting our family member. God bless Sanjay Papa

Experience at Taj Amritsar

10.0

My recent stay at Taj Swarna was truly memorable, thanks to the outstanding service from the team. Rhythm from the front office was incredibly warm and efficient—his friendly smile and quick assistance with check-in, upgrades, and local recommendations made everything seamless right from arrival. Harpreet (Harpreet Singh) from housekeeping went above and beyond, ensuring the room was spotless with thoughtful touches like beautiful decorations and personalized amenities that added a special feel to the stay. Both are true gems and embody the legendary Taj hospitality. Highly recommend this hotel for anyone visiting Amritsar.