Hotel Palacio de Sal♡

Guest review

9.0

La atencion con el personal fueron muy amables y tambien los juegos recreativos.

− Falta mejorar la calefacción en las habitaciones y en la sala de cine. Luego todo estuvo genial.

Uncomfortable stay in cold hotel!

4.0

My recent visit was with a small tour group. We arrived after sunset - it was extremely cold & windy outside & we were looking forward to being in a warm hotel. We entered into the hotel which was almost as cold as the outside!!! Staff were all wearing coats & scarves!!! When we arrived in our room - it was ice cold- the window was open & cold air blowing in!!!! We called front desk who told us the wall heater was on highest setting- what a joke!!! We requested a space heater which helped but bathroom was ice cold! The beds had electric blankets but mine wasn’t working- they replaced it & that one also didn’t work! Finally the third one worked! Breakfast was good but dinner buffet was lackluster. On our last night- the restaurant was closed & we had to eat in the sports bar which required us to walk outside to enter. It was cold in there too! Also- the pool in the spa which was supposed to be heated wasn’t (due to energy shortages). We were told that sauna required an hour notice. When I requested- was told it wasn’t working. In addition- someone stole an item from a closed zipper compartment in my bag. This meant that a staff member was rummaging through our belongings looking for something to take. When I reported this - they said they would check cameras. They reported that they didn’t see anyone carrying anything away from my room. It was a small pouch that could fit into a pocket- so, of course it wasn’t seen. The camera would have shown anyone entering my room but they obviously didn’t care. There was a very tiny safe that I had to share with my roommate & pouch would not fit. Thought it would be safe hidden away. The situation in Bolivia is dire. I am not sure if the tour company was aware of the hotel’s lack of heat. All I can say is they should not be operating under these conditions. We spent 3 very uncomfortable nights there.

Disappointing experience that could be vastly improved

4.0

I rated it poor in the basis that this should have been a top experience. We stayed during a time of civil strife in Bolivia and I was understanding of the affect this has on access to gas etc. and so most of the hotel was cold, we relied on air conditioner to keep our room warm as the radiators turn off before we requested extra blankets. The real reason I rated this poorly was the lack of information provided about services - there is nothing at check in to explain and we had to seek everything out. The disappointing part was we had to debate with restaurant staff each meal that we had included food in our package - which they only got right on the last night and were argumentative each time. The food up until that night was tasteless. The cleaning staff, outside events and gift shop worker were friendly and considerate.

Guest review

3.0

Mattress heating!

− Rooms looked older than what the pictures presented. Common areas are not heated (but seems like this is very common in Bolivia!) Indoor pool broke down (no heating, claims out of gas!). Also the showers are either extremely cold or scalding hot! No hot water running from the taps either. Restaurant dining and breakfast wasn't great. Considering the price we paid, I'm not sure this was worth it at all.

Some luxury in a salt area

10.0

Pretty amazing that such a hotel has been implemented on such a location. Feels pretty luxury in a deserted area of salt. So only positive remembrances on room, food, area, personnel etc.

Very unique

8.0

😃 Amazing hotel, spacious rooms and a lovely seating area in the room overlooking the outskirts of the salt flats. One of our rooms was lovely and warm, the other less so. Lots of things to do outside - carousel, mini wheel, trampolines, drawing station, fire pits. The buffet breakfast was good and included an egg station - we'd been missing having fried eggs so we thoroughly enjoyed them. ☹️ Main part of the hotel wasn't particularly warm. We had wanted to go in the swimming pool before dinner but the water was cold, as was the spa area.