La Quinta by Wyndham San Antonio by Frost Bank Center♡

Do not ever stay here! Dirty, disgusting, and rude, unhelpful staff!

1.0

The only positive thing about this motel is that it had a cool bathroom mirror.

− The gentleman that checked us in was not friendly. There was a hole in the wall (a plumbing access panel was broken off and set on the floor) between the shower and the sink area. His comment was they don’t have any maintenance. When I asked him for duct tape so I could just cover it up so I could sleep without bugs or rodents coming into my room he just shrugged and said “I don’t have any.” I felt so uncomfortable. I asked to switch rooms. When we did, the refrigerator didn’t work. I have insulin that needs to be refrigerated and he would not let us put a new refrigerator in there. I went around looking for an ice machine and the two ice machines on the property had spiderwebs all over them and we’re broken. When I told him about that he said, “The ice machines are broken. We don’t have maintenance.” When I asked him what I was supposed to do about ice to keep my insulin cold he told me that I could drive around and look for a gas station. It was 9:30 at night in a bad neighborhood and I am a female by myself. I was so upset and disappointed. I had to go look for ice and found some at a gas station two blocks away. This stay was absolutely miserable! I was afraid someone was going to break into my car or into our room since the door didn’t seem securely locked. I spilled ice water on the floor and grabbed a bathroom towel to wipe it up. The towel came back black with dirt! One of the towels that was on the rack in the bathroom was stained with black marks. I figure someone else tried to mop the floor as well and housekeeping just did a poor job cleaning the towels and then put it right back in the room. It was disgusting! I wanted to leave, but because it was so late in the evening I had to stay. I would never stay here again! I didn’t even feel comfortable eating whatever choices they had for breakfast. They didn’t even offer fresh fruit or yogurt.

I didn’t stay at the hotel because they overbooked and I didn’t have a room at this hotel.

1.0

I can’t say anything about the property because I wasn’t able to go to my room because they overbooked my room. So I am waiting for my refund.

− It was overbooked my room and I had to find another hotel room.

The hotel cleaning crew needs to do a better job cleaning the facility

4.0

The property had a good location

− The hallways were not clean and the rooms needed to be vacuum the tv inside the showed blue in color

Disappointing

1.0

Honestly nothing.

− The room is very very disgusting. There’s boogers that are been rubbed on the walls ceilings have leak locks on them. The curtains are dingy and dirty like it’s flooded in here. The couches smells stale. The floor feels like it hasn’t been vacuumed. There’s holes in the wall, the mirrors and things haven’t been cleaned or dusted. The bathroom is pretty disgusting. We’re not even gonna take a shower tonight. We’re just gonna leave tomorrow in the hotel. It’s absolutely disgusting. I called or I went downstairs to let the front desk manager know somebody had spit on the inside of the elevator by the time I got back into the elevator it was never cleaned. It was just left there on the elevator you could see the residue where it dripped all the way down and nobody actually cleaned it. It was pretty disgusting.

This place is horrible

1.0

I didn’t like anything at this property

− Everything was bad it smelled it had hair all on the beds bathroom was dirty paint was bubbling dirty walls

Disappointing at best...

3.0

The king bed was comfortable, and the front desk did give me upon request new sheets (the wrong size though) fresh towels, and disinfectant wipes...

− Where do I begin? You get what you pay for. But I guess $96 to some is a lot of money to spend, to me it was cheap and it showed. I wasn't expecting the Four Seasons mind you, however there was feces left stuck to the toilet bowl, beard or hair trimmings from an electric razor all over the top of the toilet lid. A very strange sludgy stain on the ceiling, and the sheets had stains all over them. Who ever cleaned room 316 to be ready for 7/15/26 did not do a thorough job. Holes in the wall, no towel hook, it was kind of run down and filthy, musty, and mildewy. These online photos are a joke. the rooms are poorly lit, the walls are dirty, and it definitely gives cheap vibes. I asked for clean sheets, and the front desk gentleman did give me some, however it was for a queen bed not a king. Also gave me the disinfectant wipes. As a solo female traveler, also, the front desk when assigning my room, verbally said my room number out loud, even with men standing in line for their turn, and people in the lobby. From a safety perspective, I don't appreciate it being broadcast beforehand, you never know who's listening and what their intensions are.