La Quinta by Wyndham Houston Cypress♡

Είχα κλείσει το ξενοδοχείο για 8 μέρες , έφτασα την επόμενη μέρα και δεν μου έδωσαν δωμάτιο αν και το είχα προπληρώσει!

1.0

Τίποτα

− Το δωμάτιο μύριζε έντονα τσιγάρο και μούχλα μαζί! Ολα τα έπιπλα , και οτιδήποτε είχε μέσα ήταν τουλάχιστον 15 ετών και φθαρμένα, δεν είχε καν παράθυρο να φύγει η βρώμα.

Will stay again

10.0

Everything

− I loved everything

AWESOME!

10.0

Everyone was nice and welcoming.

− Na

Guest review

1.0

− ⭐☆☆☆☆ This was one of the worst hotel experiences my family has ever had, not because of the facility itself, but because of how we were treated by the front desk associate and the manager on duty. When we checked in, we were assigned a room on a pet-friendly floor. Because members of my family have allergies to certain animals, I politely asked if we could be moved to a different floor. From that point on, the front desk associate had an unfriendly attitude and made me feel like I was inconveniencing him. Before going to our room, I specifically asked whether the indoor pool was heated. I was told it was kept at **88 degrees**. Since the indoor pool was one of the main reasons we chose this hotel, my husband, our three children, and I unpacked, changed into our swimsuits, and headed to the pool. When we got there, the water was extremely cold. My children couldn't enjoy it because of how cold it was. I returned to the front desk and politely asked if someone could verify the temperature. I was told there was nothing they could do. Because we had just checked in and had relied on the information we were given before deciding to stay, I asked if I could speak with a supervisor about receiving a refund so we could check into another hotel. The front desk associate refused several times, saying he was "busy." During the conversation, he sighed loudly, muttered under his breath, and acted as though my concerns were an inconvenience. When the manager on duty became involved, I explained that I had already paid for the room but would now have to pay for another hotel because the pool was not as represented and no solution was being offered. Rather than trying to help or discuss any options, he dismissed my concerns, stated there was nothing he could do, and claimed the pool temperature had already been checked. At that time, my husband and children were still at the pool, and no one came to inspect it while we were there.

Terrible front desk service

4.0

Terrible staff. We waited almost 20 minutes to check in the staff could not be located and had no reason for not manning the front desk. We listened to the phone ring multiple times go un answered.