Hampton Inn By Hilton North Olmsted Cleveland Airport♡

Great staff and facility close to airport.

10.0

Great staff and facility. Good location close to airport.

− Everything was good.

Average at best

6.0

Our stay at the Hampton Inn North Olmstead was very average. At first glance the lobby is well kept and looks nice. The first sign that things weren't up to standards was the elevators which broke down multiple times over our stay and didn't work. And even when they did, they moved so slow you were just hoping you wouldn't get stuck. The room was unimpressive to say the least. Our door was incredibly difficult to open and would never close all the way unless you pulled or pushed it tightly. Once in the room I understand why... There was a massive crack running all the way around the inside of the door jam. While the room was decently clean, the beds weren't all that comfortable. Breakfast was great and had multiple options and the seating area designed to hold a lot of guests. All in all... I'd stay again if I had to, but for the money I'd find somewhere nicer next time.

Great Staff, But Major Cleanliness and Maintenance Issues

4.0

I wanted to give this hotel a higher rating because the front desk staff was genuinely friendly, helpful, and accommodated a room change for me. However, the initial room had serious issues: a bad odor, a clogged bathroom sink, and stained, unwashed bedding. Furthermore, the toilet seat was completely misaligned and missing a screw cover on one side. After complaining, I was moved to a second room that didn't smell and had working climate control, which saved the stay from being a total disaster. The breakfast was another disappointment. At 6:30 AM, options were extremely limited; the egg tray had only 6 or 8 dried-out eggs that looked leftover from the previous day. The light roast coffee was barely warm (likely also from the day before), though the dark roast was at least hot. I give it 2 stars solely because of the helpful staff and the room swap.

Guest review

6.0

Room was fine

− Breakfast was not up to what I expected. Selection was poor

Dirty Rooms

2.0

Close to many shopping centers, and a friendly front desk. Unfortunately, the rooms were a different story. Between stains on the blankets to strands of hair in the bathrooms, musty stale air, and a dirty looking bathtub. The rooms felt hastily brushed with no real cleaning. We spent most our time outside the rooms, and we never returned back to a clean room. By far the worse experience we’ve had at a hotel location.

Staff was very helpful and nice. Eat breakfast somewhere else.

5.0

Location was good. Breakfast was awful. Both days. Need to work on breakfast choices with flavor. For the cost to stay there the breakfast should be better quality.

− Breakfast was awful both days. Walks seem thin. A lot of noise from floor above could be heard.