Hilton Saint Petersburg Expoforum♡

Communication Concerns

4.0

Dear team, Thank you for hosting me as a guest but I need to bring to your attention a few matters; 1. You need to train your employees to have basic knowledge of English. It is really inconvenient to use translator every time I need to seek information about something, which usually end up in awkward or embarrassing situations! (I usually leave without my question answered, thanking the employee that she tried her best). 2. I have called In-Room-Dinning service and asked them I need to have Pasta with Cuttlefish and Shrimps. I did say this twice, after waiting almlst 40 mins, the guy came in, who's really nice by the way, gave me wrong order (Coloured pasta with no seafood inside). Later, the guy apologized and gave me the right pasta. 3. I had to ask if this meat is pork, and yet, the lady couldn't understand me and ended up not touching it because I didn't get a clear answer. -To sum up, the hotel is really nice and will be a good option if you are a Russian speaker. But, if you don't know Russian, you better take a language course before booking. Otherwise, you will really find it difficult to get proper answers to your questions/concerns.

Excellent Hotel Experience!

10.0

I wish I could have rated this property higher. Although I was nervous (because it was my first time in Russia) Hilton definitely showed me true Russian hospitality. Everyone was kind and inviting. Although the location isn't central, the shuttle is timely and a quick ride to either the airport or the metro. We were graciously upgraded to a nice and luxurious suite. The highlight of the trip however, was the wonderful service provided by Gospodin Hamadi from the executive lounge and occasional pop-in at breakfast. He was very attentive and inspired me to return later this year.

To be highly recommended

10.0

Great applause to waiter hammadi, who went above and beyond to exceed every guest expectations. This man really knows how to demonstrate an excellent guest service, smiling , laughing with his guests but of course very attentive to details . Thank you Hammadi

Rey good hotel

8.0

Very good hotel. Modern. Team members are very helpful. The breakfast room is very nice. The restaurant serves local delicacies that taste very good. The executive lounge is really wow. Worth taking an executive room. Very friendly team.

An excellent stay

10.0

I’m so excited to say that Hilton is an amazing property. I am a diamond member and I want to say THANKS TO ALL PEOPLE WHO ARE INVOLVED! Girls at the reception are extremely welcoming. Executive lounge is perfect. Special thanks to Hamadi guy. Exceptional service from his side. Go on that direction.

Warm experience in a very cold place.

10.0

This hotel is very nice and clean. Just bedside the Expoforum is the perfect option if you are coming to business. The best of the Hotel is the staff. In the restaurant say Hello to Hamadi! He speaks English and will make you feel very pleasant.