Orange Pearl Beach Resort♡

i expected more

3.0

The location

− bad wifi connection and the housekeeping didn‘t clean my room once and i‘ve bewn there for 5 days

Guest review

3.0

Unfortunately our experience was not what we expected. When we arrived, the bathroom was not clean, which gave a bad first impression. We also had an issue with the organization of our tour: the receptionist told us to be ready at 8:30am, then said someone would pick us up at 9:00am, but after waiting 20–30 minutes, no one came. When we asked again, she seemed to have completely forgotten about our booking, and we almost missed the tour. During our stay, the staff often appeared distracted, spending time on their phones and chatting, which affected the level of service. Housekeeping was not provided on the requested day, and basic items like hand towels were not available. Regarding the facilities, the breakfast is quite limited and could definitely be improved. The location is nice in terms of views, but not very practical: if you want to swim, you need to walk about 200 meters due to the rocky beachfront. Also, when the tide is high at night, it can be difficult or impossible to leave the hotel for several hours since access is only via the beach. Additionally, there was no assistance with luggage upon arrival, which is something many other hotels in the area do offer. Overall, while the location has potential, the lack of organization and attention to detail made the stay less enjoyable than expected

− Unfortunately our experience was not what we expected. When we arrived, the bathroom was not clean, which gave a bad first impression. We also had an issue with the organization of our tour: the receptionist told us to be ready at 8:30am, then said someone would pick us up at 9:00am, but after waiting 20–30 minutes, no one came. When we asked again, she seemed to have completely forgotten about our booking, and we almost missed the tour. During our stay, the staff often appeared distracted, spending time on their phones and chatting, which affected the level of service. Housekeeping was not provided on the requested day, and basic items like hand towels were not available. Regarding the facilities, the breakfast is quite limited and could definitely be improved. The location is nice in terms of views, but not very practical: if you want to swim, you need to walk about 200 meters due to the rocky beachfront. Also, when the tide is high at night, it can be difficult or impossible to leave the hotel for several hours since access is only via the beach. Additionally, there was no assistance with luggage upon arrival, which is something many other hotels in the area do offer. Overall, while the location has potential, the lack of organization and attention to detail made the stay less enjoyable than expected

If you are looking for Comfort this resort is not for you. You are basically paying for the view thats all

1.0

The seaview

− Service is poor, Rm213 the shower was not good cause it wouldn’t drain properly so there was always water on the floor. The food was so so! The sliding doors need maintenance! Mirror in the bathroom need to be change The room was dirty along the walls. The water stopped working in our bldg n room for 8hrs n then we checked out unhappy!! All we pd for was a view! Dirty bathroom in the restaurant.

Ok

7.0

Located right on the beach

− The beach outside was very rocky, and if the tide was in, you could only access the property through the water

For the price it is very bad, will not go again.

1.0

I did like the customer service and the location on the beach

− I didn’t like very much… there were ants through my room, the towels were falling apart, the water kept not working, the aircon kept not working, the door was broken… and the curtains were bad. We couldn’t sleep properly because the lanterns on the beach were lit at all ours and we were only given a sheet - no blanket… so the aircon malfunctioning kept going very cold. We would have reported all this if they hadnt also lost our paperwork for the hotel. By the end I just wanted to get out.

Never again

1.0

Working AC and good bed

− WIFI In room is not available - the receptionist and bartender could not fix it as there is no info on userID and PWD. They tried reaching different people but it didn’t work out. I sat in the lobby using lobby WiFi until midnight to finish the preparations for my tour. I asked for other room, but they couldn’t give - they didn’t have the authority. Laundry: I asked for laundry service as mentioned on booking.com website and the receptionist said - we don’t have - after showing her the webpage she said that I have to go to city center and get it done myself. I know I can, but if it’s a service you provide then why does she not know? Breakfast: Server was not aware that vegetable omelette comes with bread and fruits and that French toast comes with sunny side egg. I ended up wasting money on excess food. The bill also had a totaling mistake which the receptionist didn’t agree to until I asked her to bring the breakfast menu card. Bathroom soap bottle holder is broken. So soap and conditioner bottle on washbasin. No mirror over washbasin to shave beard. Checkout: they attached 3 bills from another guest (different name clearly visible from guest’s signature) as my room service. Simply put they refused to read the signature.