El Truco Boutique Hotel♡

Guest review

10.0

Loved my staying at the hotel! A big shout out to Fabi and Lucio who looked after me during my 4 days there 😊

Guest review

8.0

La pileta debería funcionar y las macetas deberían tener bonitas plantas y flores ! Eso le falta a El Truco

Luxury boutique?

4.0

Trying to figure out why my review is so different than everyone else’s! We stayed in room 104 maybe we got the bad room in the hotel. My girlfriend and I are modest hotel stayers certainly not bougie type we don’t mind humble places. But this hotel is advertised as higher end which is definitely was not. The bathroom was very dated and poorly designed. Our toilet broke (would not flush) during our stay and there is no maintenance staff to repair it. The front desk employee tried to fix it but was unsuccessful so I had to fix it (somewhat) myself. The angle of the sink made it nearly impossible to wash your hands. Also the wall mounted hotel style hair dryer didn’t work. We asked for a substitute which they didn’t have. Finally, the included breakfast was very weak and the waiter was rude. All of these are would be normal minor issues during a hotel stay but added together along with the lack of attention by the staff encouraged us to end our stay early! We were very happy with the hotel we moved to (Tierra Viva). A much better hotel at a fraction of the price!!

Adequate Stay

8.0

Overall stay was adequate. Room wasn’t ready upon arrival. Needed to request heater as room did not have one. Looked like other rooms had. Also, shower water could have been warmer. On up side, breakfast was good (included). Staff was overall friendly.

Bad maintenance, not for resting

4.0

hotel is well located, 3 min walk and you are in the main plaza which is full of restaurants and shops, also the ending point of many tours. The personal was extremely friendly and really tried to make our stay pleasant, however, the first room we got was in the first level and since it’s a wooden floor we heard each pace and all the wood sounds from the upper floor, the bathroom had moho and the room humidity. The second room we got, we requested a room change, the shower drain was clogged and the third room we got had a skylight, which lights the room early in the morning without an option to close it. Other issues such as the possibility to being able to see from one room to parts of another without the possibility of obstructing the view also existed in some rooms The hotel has a restaurant. In general, we appreciate the personal attention we had, but the hotel in not for us, won’t come back

Sucio, sin confort, los 3 empleados muy amables

2.0

Cuando hicimos el check in llegamos de un viaje largo y toda la noche sin dormí y no revisamos en detalle lo que estábamos recibiendo. Fuimos a almorzar y cuando regresamos al hotel nos dimos cuenta: 1- No había calefactor portátil para atenuar el frío 2- la puerta de la habitación no tenía ninguna seguridad por dentro. 3- El baño necesitaba más de media hora botando agua hasta que llegara el agua tibia. La puerta de la tina tenía moho negro y también el Las uniones de los azulejos. Se veía que hacía mucho tiempo no se le hacía una buena limpieza con liquids desinfectantes. 4-Al tratar de abrir una gaveta del único mueble que había para acomodar algo, se desclavó y la tapa cayó al piso.