Pawapi Beach Resort Koh Mook♡

Dont use your money here

2.0

should have stayed here for 7 nights but left after 4. We have been travelling in Thailand for over 20 years and we have never stayed somewhere where the staff were so unfriendly, never a smile. At breakfast restaurant an old angry man was running around kicking the dogs that came from the beach the swimming pool was completely green and you couldn't see the bottom, I complained about it but was just told that everything was as it should be.

Great location but overall disappointing

6.0

Beautiful location on a white sandy beach. Pleasant and spacious room. Friendly and accommodating staff. However the cost did not justify the experience. Breakfast rubbish, attention to detail of making up room and quality of room and amenities were 3 star and cost was 5 star (comparing it to ther experiences in Thailand). Many areas for improvement have been captured in other reviews but it seems nothing changes.

Only positive things to say about Pawapi Beach

8.0

This resort is in a first class location on a long sandy, safe beach. There is a small town center within walking distance, but frankly taxi service is cheap and plentiful if you want to save wear on your flip flops. I read the reviews about a scam perpeterated on a customer who blamed the hotel however, the place is real, the rooms are splendid and I would say the only drawback at present is that the place is virtually empty, presumably because of the review regarding the scam. Would I recommend the hotel. Yes.

Scam!!! A so called hacker on their website made us pay and Pawapi say they have been hacked but do not help us

2.0

Our experience with Pawapi has been a disaster. We booked a vacation through Agoda (we have the confirmation) and were directed to your official email and website. When we were asked to make a bank transfer (number written on the official website), we did so because we could see it was your official web address where the bank account number was listed. Once we realized we had been scammed, we contacted you, and you said you had been hacked!!! (We have screenshots). After that, we heard nothing from you (we have taken screenshots of this). On your website we can now see that you know you have been hacked (written on your frontpage), but you have decided not to help us. This is very suspicious, and we have lost all our money. We have reported the scam. You can still refund our money. We Will not accept this. Julie and Mads

Suspicious behaviour

2.0

Stay far away from this place!! They deny my booking even though I made an agreement with them through their resevation email from their own website. I have paid for 6 nights, but they say it is not them who wrote to me. But all dialogue has taken place through their reservation@pawapi.com email. They refuse to answer my emails and do not try to find a solution. Now stand to lose a lot of money as they refuse to help.. really bad service and suspicious behaviour. Beware of making an appointment with them!!

Waiting over 5 weeks for refund

2.0

We cancelled our booking here and despite 4 messages to hotel and a phone call from booking agent - where they claimed they had forgotten to process refund I have still not received a refund - it’s been 5 weeks ! It does deter me from booking alternative dates that had been my intention. Beware !