Hotel Nok Continental♡

DON'T BOOK THIS HOTEL!!!!!!!!!!!!!!

2.0

This was undoubtedly the worst experience I've had with Hotels.com ever. I've used Hotels.com to book rooms in 5 other countries without a problem. I booked the room and even completed the online checkin Hotel Nok emailed to me. Upon arrival, I was told they had no reservation for me. Also, they didn't have the apartment style room available. They put us in a far inferior single room that had no working electricity. Up until checkout, they continued to say they hadn't received payment and wanted to be paid. Upon leaving, they didn't demand further payment, but refused to give us any compensation even though we paid for a unit which was supposed to have two bedrooms and a sitting room. So, we paid twice as much money for the room. This experience reflects equally badly for hotels.com as the booking hotel.

Guest review

8.0

Richard, the manager, was outstanding, as was the rest of the staff. There were some hiccups in our reservation which Richard did everything to remedy. Experienced travellers to Gulu will recognise Nok as a completely suitable place to stay and the quality of the staff, with whom we bonded deeply, make this place special. A highlight was watching the World Cup finals with fellow guests and staff in the hut out back that serves as the restaurant/bar. We will definitely stay here again.