Apartamento con Estilo en Plaza España - Ubicación Premium

Super

9.0

Pésima comunicación, ni gratis volvería.

3.0

La ubicación

− Un desorden el check in. Me cambiaron de edificio sin avisar y me di cuenta cuando llegue al que había alquilado, no respondían los correos y sufrí más de 2 horas junto con Booking de intermediario para que me dieran una habitación en otro lado. Me dieron una mucho más pequeña e incómoda, con un monton de fallas, pero eran más de las 9 pm y no encontraba donde quedarme. Según los locales de al lado y otros inquilinos eso le pasa a la mayoría que les alquila. No volvería ni gratis.

Negligent host - no hot water for 4 days -

1.0

Location is good (though a ton of noise at night) Apartment is spacious

− The apartment did not have hot water. I told them an hour after I arrived. The host (a company, Alterhome), refused to fix it promptly. They told me various things -- the repairman is coming tomorrow, the part will take 7 days, there was some emergency that required their staff... Ultimately, I had to leverage a personal connection to the company... It still took four total days; a repairman had to come, verify the hot water heater was broken and replace it. I had to shower in the cold. If you look through the reviews, you can see this is not uncommon. This company is clearly negligent with its maintenance (apparently the maintenance guy couldn't come because they had a whole apartment building without power). Perhaps the hot water heater keeps breaking because they buy cheap ones. By the way, if this happens to you, you can file an official "hoja de reclamacion" with the Madrid government. I recommend you do that as Alterhome is clearly a repeat offender and apparently it is both illegal to not provide hot water to guests and to refuse to fill out the Hoja (both of which Alterhome did). You can use ChatGPT to help you process it -- apparently you might be able to get a full refund. I had to invest significant amounts of my time talking to them, trying various solutions they suggested (like going into the electrical panel and flipping switches), and booking.com I wanted them to cancel and /I'd relocate (ignoring the increased cost of a last minute booking0. I suggested they just move me or even give me enough to book another place. They simply refused. They eventually offered me 10% off but I didn't want to accept as the hot water had not been fixed. On the unit itself: - it is VERY loud on the street. I had earplugs and still couldn't sleep - I'd say it's pretty uncomfortable. The couch is pretty bad as are the chairs at the table.

We liked the apartment

10.0

We really liked the apartment; it exceeded our expectations. Instead of two beds, there were three, which was very convenient for us. When the TV broke, they brought a new one very quickly! The administrators are online at any time of the day or night, respond to all questions, and answer quickly. We liked it!

Perto da Gran Vía

8.0

Localização incrível. Grandes janelas. Ar condicionado funcionando. Banheiro grande e moderno . Perto de supermercado, academias, restaurantes, teatros e cafés . Boa internet

− A porta do edifício está pichada, causa má impressão. A limpeza deveria ser mais criteriosa, o sofá estava com mal cheiro. Se vc busca silencio, não é o lugar, a localização central é ruidosa por natureza, o que não me incomodou nesse ponto.

Guest review

7.0

L'emplacement de l'appartement, le salon et la chambre climatisé. Le cadeau de bienvenue et le kit ménage.

− Les traces d'usure de l'appartement, la salle de bain avec des traces de moisissures. Le bac de douche déformé, ça s'enfoncait un peu.