LUMA Hotel - Times Square

Ottima vacanza posizione centrale comodissima personale cordiale e giovane

9.0

Posizione ottima, buon livello di pulizia in generale sia delle camere che dell’hotel, personale giovane e disponibile il bar interno con affaccio esterno e’ molto comodo per l’aperitivo

− Migliorerei l’offerta e la qualità del ristorante dalla colazione alla cena.

Thoughtfully designed guest experience

9.0

The room was what I'd hoped for - modernly stylish, updated, and high quality furnishings and details (e.g. the cool coat rack) and delightful touches such as boutique toiletries, slippers, water bottles, electrically controlled blinds... and even a sound machine (these all conveyed 'thoughtfulness' which is what I truly appreciate). Very clean and comfortable. The two King beds is what sold me; my family members are tall so we do not fit into 'double' beds, and even the typical Queen beds are too short and crowded for us. Thank you for offering double Kings - that's so rare, and appreciated! Also, we ate dinner in the lovely hotel restaurant, which was delicious, well-timed, and pleasantly served. Overall, as an experience analyst who takes note of experience design, I was absolutely delighted and would highly recommend Luma to others.

− The only thing that wasn't fabulous was the view from the room, which was into an interior courtyard, but I knew that up front and it's common in Manhattan, so in all fairness it's not a negative. The overall experience was so positive, I'm a bit flabbergasted that I honestly have nothing bad to report. Well done, hotel management and staff.