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Hotels of Earth

Relais & Châteaux Heritage Madrid

★★★★★ Calle Diego de León, 43, Madrid, 28006, Madrid, ES

9.6 guest rating· 134 reviews

The five stars

Relais & Châteaux Heritage Madrid holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.

The service side of those stars shows in its listing: Terrace and Concierge service.

Guests score it 9.6/10 across 134 reviews.

About this hotel

Luxurious Amenities

Feel at home in our guestrooms featuring premium amenities like iPod docking stations and designer toiletries. Enjoy flat-screen TVs and complimentary Wi-Fi to stay entertained and connected throughout your stay.

Dining and Recreation

Indulge in a buffet breakfast and dine at the hotel's restaurant for lunch or dinner. Unwind with a drink at the bar/lounge or grab snacks at the coffee shop. Take advantage of recreational activities such as renting bicycles or relaxing on the terrace.

Convenience and Accessibility

Benefit from services like concierge assistance, dry cleaning, and a 24-hour front desk. Our multilingual staff ensures a seamless stay. With a surcharge, utilize the airport shuttle for convenient travel arrangements. Book your stay at Relais & Châteaux Heritage Madrid for an unforgettable experience.

Rooms & rates

Junior Suite

Sleeps 3 · 32 m² · Queen Bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Classic Double Room with Parking (Interior)

Sleeps 2 · 22 m² · Queen Bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Double Room, Mobility Accessible (Interior)

Sleeps 2 · 22 m² · Queen Bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Deluxe Double Room

Sleeps 2 · 30 m² · Queen Bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Deluxe Triple Room

Sleeps 3 · 30 m² · 2× Twin bed, Sofa bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Classic Double Room (Interior)

Sleeps 2 · 22 m² · Queen Bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Superior Double Room

Sleeps 2 · 24 m² · Queen Bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Family Room, Connecting Rooms (Deluxe)

Sleeps 5 · 65 m² · 2× Queen Bed, Sofa bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Family Room, Connecting Rooms

Sleeps 4 · 49 m² · Queen Bed, 2× Twin bed

  • Desk
  • Bathrobe
  • Private bathroom
  • Free WiFi
  • Minibar

Amenities

  • Free WiFi
  • Breakfast available (surcharge)
  • 24-hour front desk
  • Safe-deposit box at front desk
  • Accessible airport shuttle
  • No accessible airport shuttle
  • Airport transportation - pickup (surcharge)
  • Banquet hall
  • Concierge service
  • Elevator
  • Luggage storage
  • Meeting rooms
  • Multilingual staff
  • Smoke-free property
Show all 17 amenities
  • Terrace
  • Tours/ticket assistance
  • Wheelchair accessible

Location

What guests say9.6134 reviews

+ High-end finishes+ Professional and friendly staff+ Great location− Room size is small− Mediocre food quality
Cleanliness9.5
Service10.0
Location10.0
Room Quality9.4
Amenities9.5
Value for Money9.4

Wonderful stay in Madrid.

10.0

This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.

marcelo · 2025-10-11

Guest review

8.0

Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.

Marjan · 2025-10-09

Guest review

10.0

Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.

Cathy · 2025-10-08

Guest review

10.0

The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.

Jeanne · 2025-10-06

Excellent

10.0

The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.

Denis · 2025-09-23

Guest review

10.0

The property is beautiful. Room was very comfortable and eveyything was top quality. The staff was very friendly. We landed very early morning and reached the hotel at 7am. They made sure our room was ready that early and provided us with free early check in.

Kirti · 2025-09-11

Hotels of Earth · questions

Is Relais & Châteaux Heritage Madrid really a five-star hotel?
Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.

Good to know

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

A deposit may be required at the property.

›Pets

Pets not allowed

›Sustainability Certifications

Property confirms they are implementing guest safety measures

›Children and extra beds

No rollaway/extra beds available

›General

Guests are provided with free hand sanitizer

›General

Property follows regional sanitization guidelines Safe Tourism Certified (Spain)

›Pets

Pet max weight (per pet) in lb is 15

›General

Staff wears personal protective equipment

›General

Property is cleaned with disinfectant

›General

Social distancing measures are in place

›General

Professional property host/manager

›Pets

Pet max weight (per pet) in kg is 7

›Sustainability Certifications

Property confirms they are implementing enhanced cleaning measures

›General

Commonly-touched surfaces are cleaned with disinfectant

›Pets

Service animals are allowed