Hampton Inn Brighton♡

Cleanliness is an issue

4.0

After a long nine-hour drive, we arrived at the Hampton Inn in Brighton, Michigan around 9:00 p.m. Upon check-in, we were charged a $75 pet fee for our dog, which had not been communicated prior to arrival. The fee applies for stays between one and four days, and we were only staying for two, which already felt frustrating after a long trip. We were assigned a room and went up, clearly exhausted. When we opened the door, it was immediately obvious that the room had not been cleaned at all. It was in complete disarray and looked as if it might still have been occupied. We went back to the front desk. The reaction we received was a casual “Oh, that’s inconvenient,” with no apology. We were then assigned a different room. Unfortunately, the second room was also far from clean. There was a visible bloodstain, likely from a cut finger, on the door handle and again on the sliding bathroom door handle. The bathroom grout appeared never to have been properly cleaned. Dirt and dust had collected in the corners of the tiled bathroom, along with small pieces of toilet paper, and there was even a piece of electrical cord lying on the floor. Walking around the bathroom barefoot did not feel comfortable at all. The bathroom clearly needs a deep steam and pressure clean, and given the amount of carpet in the room, this did not inspire confidence in the overall cleanliness of the space. The next morning, we went down for breakfast shortly before 10:00 a.m. We asked until what time breakfast was available and were told “until 10.” When we looked at the time and realized it was only just before 10, we turned around to find the entire buffet already gone. There was no apology and not even an offer to grab something simple like a muffin or an apple. We understand that arriving shortly before the end of breakfast does not entitle guests to a full buffet, but a small gesture would have gone a long way. Instead, we left and had breakfast elsewhere. Overall, the stay was not terrible in every aspect, but the level of cleanliness was unacceptable, and the front desk staff could benefit from a stronger focus on friendliness and basic customer service. Unfortunately, we will be looking at other hotel options in the area when we return.

It’s just okay

6.0

Issues with bathroom sink not staying on. Pillows not comfortable. Front desk was nice. Close to many restaurants.

Guest review

10.0

Check in was great ,super friendly people working here. Room was clean, quiet. Will stay here again

Guest review

10.0

Pool and jacuzzi, breakfast excellent

Guest review

2.0

Unknown how the property is. Did not make this reservation. When I tried to cancel was informed there was nothing they could do sense the reservation was made through Expedia. When contacted Expedia was informed they could not cancel the reservation had to contact the hotel directly. So basically go the run around. Then the timeframe was past to cancel before deadline.

Guest review

10.0

Very nice. Good value for price. Great choice of furniture in room.