Deluxe Room with Balcony and Partial Sea View
Sleeps 3 · 35 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
The Retreat Palm Dubai MGallery by Sofitel
★★★★★ Palm Jumeirah The Palm Jumeirah Dubai, Dubai, AE
8.5 guest rating· 7829 reviews
The five stars
The Retreat Palm Dubai MGallery by Sofitel holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.
Guests score it 8.5/10 across 7829 reviews.
About this hotel
Escape to The Retreat Palm Dubai MGallery by Sofitel, the first wellness resort in the Middle East, where tranquility meets luxury on the stunning shores of Palm Jumeirah.
Stunning Accommodations
Choose from 255 spacious rooms and suites designed with natural wood and stone finishes, offering panoramic views of the Arabian Gulf. Each room is crafted for your comfort, featuring essential amenities like Bluetooth-enabled TVs and organic bathroom products for an indulgent experience.
Holistic Wellness Experience
Discover rejuvenation at the Rayya Wellness Center, offering unique therapies such as cryotherapy and detoxifying facials. Enhance your stay with our transformational retreats, meticulously designed to rejuvenate your body and soul.
Prime Location
Conveniently situated just minutes from Dubai Marina and major attractions like Burj Khalifa and Dubai Mall, our complimentary shuttle service ensures effortless explorations of the city.
Book your memorable getaway at The Retreat Palm Dubai today!
Rooms & rates
Premium Room with Balcony and Palm Sea View - Club Lounge Access
Sleeps 3 · 37 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Deluxe Room with Balcony and Sea View
Sleeps 3 · 35 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Premium One-Bedroom Suite with Balcony and Sea View - Club Lounge Access
Sleeps 4 · 75 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Deluxe One-Bedroom Suite with Balcony and Partial Sea View - Club Lounge Access
Sleeps 4 · 75 m² · Sofa bed, Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Deluxe Room with Balcony
Sleeps 3 · 35 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Emergency cord in bathroom
Penthouse King Suite with Rooftop Terrace and Palm Sea View - Club Lounge/Beach Access
Sleeps 4 · 99 m² · Sofa bed, Extra-large double bed (Super-king size), 2× Sofa bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Amenities
- Free WiFi
- Fence around pool
- Heated pool
- Infinity pool
- Kids' pool
- Outdoor pool
- Pool bar
- Pool cover
- Pool with view
- Swimming pool
- Swimming pool toys
- Fitness/spa locker rooms
- Spa/wellness center
- Spa/wellness center services
Show all 122 amenities
- Sauna
- Hot spring bath
- Fitness classes
- Fitness facilities
- Free Parking
- Accessible parking
- Valet parking
- Breakfast in the room
- Restaurant
- Barber/beauty shop
- Air conditioning
- Beach
- Beachfront
- Private beach area
- Sun loungers or beach chairs
- Mini golf
- 24-hour front desk
- Tour desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Family rooms
- Airport shuttle (additional charge)
- Access to health care professionals
- Aerobics
- Airport drop off
- Airport pick up
- Archery
- Beauty Services
- Bike tours
- Billiards
- Board games/puzzles
- Canoeing
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Contactless check-in/check-out
- Cooking class
- Currency exchange
- Cycling
- Daily housekeeping
- Darts
- Designated smoking area
- Dry cleaning
- Electric vehicle charging station
- Emergency cord in bathroom
- Entertainment staff
- Evening entertainment
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Guests can opt-out any cleaning services during stay
- Hair Salon Services
- Hammam
- Hand sanitizer in guest room and key areas
- Hot tub/Jacuzzi
- Indoor play area
- Invoice provided
- Ironing service
- Key access
- Key card access
- Kid meals
- Kid-friendly buffet
- Kids' club
- Kids' outdoor play equipment
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Live music/performance
- Lockers
- Lower bathroom sink
- Luggage storage
- Manicure
- Massage services
- Meeting/banquet facilities
- Minimarket on site
- Outdoor furniture
- Pedicure
- Personal trainer
- Process in place to check health of guests
- Safety deposit box
- Security alarm
- Shallow end
- Shuttle service
- Shuttle service (free)
- Smoke alarms
- Special diet menus - on request
- Staff adhere to local safety protocols
- Steam room
- Sun terrace
- Sun umbrellas
- Table tennis
- Temporary art galleries
- Terrace
- Themed dinner nights
- Toilet with grab rails
- Water slide
- Water sport facilities on site
- Wheelchair accessible
- Yoga classes
Location
Palm Jumeirah The Palm Jumeirah Dubai, Dubai, AE
What guests say8.57829 reviews
+ Very friendly, helpful and professional staff (several named mentions)+ Excellent breakfast with wide choice+ Beautiful pool, beach and sea views+ Strong club lounge and overall facilities− Inconsistent cleanliness in some rooms; shower/hygiene issues reported− Room equipment problems (switches, sockets) and room changes− Perceived poor value for money / price higher than expected
Cleanliness8.0
Service9.0
Location9.0
Room Quality7.5
Amenities9.5
Value for Money7.5
Decent hotel but need to have a word with the shop inside the hotel as they’re keep pestering guests
3.0Staff were all very friendly
− Getting harassed by the shop that’s inside the hotel every time we are exiting and entering the hotel, this was very disturbing that they allowed this to happen. No means no. We shouldn’t have to feel pressured. I’m very disappointed by this
Nice, modern hotel
9.0Very good location, own beach looking at the palm. News facilities, modern room.
− Bike rental is very expensive like other places in Dubai. No alcoholic beverages served within the entire hotel.
Good food, but terrible service, construction noise, and extra charges.
4.0The food was excellent, and we really enjoyed the variety of dishes. We were also lucky that the hotel wasn't too crowded during our stay, so there was plenty of space for everyone. The children had a great time and plenty to keep them entertained.
− The check-in experience was absolutely terrible. We were initially given a room overlooking a construction site. When we discovered that construction work continued throughout the night, things went from bad to worse. The manager acted surprised and claimed that the construction work was supposed to stop at 7 p.m. He offered us two alternative rooms at no extra charge: one overlooking an underground parking area and another where we could still hear the same construction noise. In the end, we had to pay an additional $400 just to get a room on the other side of the hotel, away from the noise. To make matters worse, we had to specifically request an extra bed for our child. The hotel initially expected our child to sleep on a sofa that was barely comfortable enough to sit on, let alone sleep on. Given the poor service and the way the staff handled the situation, the whole experience felt more like staying at a poorly managed two- or three-star hotel than at a hotel of this standard. Extremely disappointing.
Hotels of Earth · questions
- Is The Retreat Palm Dubai MGallery by Sofitel really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Please note that the hotel is a family friendly hotel and offers a number of nonsmoking rooms.
Kindly note that the property does not serve alcohol. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.