Gouves Bay by Omilos Hotels♡

Very good, very clean hotel, staff very professional and happy to assist if needed. Well done Gouves Bay

10.0

Lovely welcome at reception, hotel room recently renovated, food was good, variety, something for everyone. Local spirits good, and wine choice very good. Staff were very obliging, Maria on pool bar was exceptional, very talented and very very good at her job, Manos and Stavos were great all worked well together. Entertainment first 3 nights was great it’s a shame Carlos didn’t feel the need to entertain till end of season, overall a pleasant visit.

Lovely week, a few tweaks and this place could be fabulous as its staff and cats!!

8.0

With a few tweaks, this hotel could be amazing. Twin Room was small ish but clean, however the bathroom almost too small too turn around in. We did choose the cheapest room option though. Beds were like concrete and had only one pillow, I should have asked for another. The staff are so friendly and welcoming and are the reason for my four out of five rating. Any issues were sorted fast, we only had very minor issues like no towels or toilet rolls which were clearly just overlooked and sorted immediately. The pool area and gardens could be absolutely gorgeous just needs a spruce up. Another pool on the grass area before back gate would be marvellous as it would get more sun as half of the pool is in the shade by mid afternoon (maybe because it’s October and the sun’s position may differ during peak summer season). The pool bar was wonderful, the lovely Maria and Stavros were very friendly and the all inclusive drinks were good, other than plastic disposable glasses. The all inclusive food option was a mistake on my part, breakfast was great but lunch and dinner not so good but you could always find something to eat. Dimitri and the staff were super efficient and again very friendly. The hotel is in a lovely peaceful spot, fantastic views, with a few lovely restaurants very nearby along the seafront, so it was easy to eat out, in hindsight a B&B option would have suited me better!! Would I go back…if comfier beds and only B&B and if the gardens had a bit of a refurb, yes I would cos it’s a lovely quiet spot to switch off!! The Hotel highlight for me were the hotel cats…I absolutely loved them, they seemed well cared for and they loved dreamies!! If you don’t like cats it’s not the hotel for you, but you can ignore them and they do just wander off…

Lovely staff, but hotel needs serious work and future planning

6.0

We booked to stay here for a week. States 4 star, but a good 3 at best. Our room was clean. But the mattresses were not good. Hard as nails, with no mattress protection on either. Sore back for the week. The cleaners at times missed cleaning our room a couple of times and didn't leave toilet paper or towels. A quick visit to reception had those problems solved. The bathroom was small, but OK, but needed extra hooks to dry towels. The food was OK. Being all inclusive, it was very repeative. A couple of the heat containers weren't working, which was concerning. We ate out over half of our time there. There's some real hidden gems in the local area for food. There's a large area of grass, which could be developed into something pretty amazing, but it just felt like a few run-down cabanas and sunbeds were just chucked in the space. The hotel does need work and future planning in outside areas. The whole hotel grounds need tidying up. The hotel is overrun with cats. Brilliant if you love cats, but they didn't bother anyone. But all the staff we encountered were lovely and welcoming. They all work really hard, but still have time for a smile or to chat.

Guest review

10.0

Der Service was außergewöhnlich und selbst für uns, die sehr penibel sind was Sauberkeit angeht, gab es nichts auszusetzen. Die Anlage ist nicht mehr die Neueste aber sehr gepflegt. Das Essen war ebenfalls hervorragend, wir würden jederzeit wiederkommen.

If it was brought upto date I'd go back

10.0

We arrived on the 18th September, are 1st impressions were it needs some work doing to it .. but it was very clean Staff were fantastic Poppy checked us in and she was so warm and friendly nothing was too much trouble for her . The restaurant staff were brilliant so attentive to everyone.. My friend and I enjoyed the banter with the head waiter. For was ok The evening entertainment was good too .. loved the group that was on 1 night .. each night was something different

Would not return!

4.0

After reading reviews when we booked this hotel months ago, and looking at photos we were really looking forward to our holiday here, however it was a huge disappointment. We arrived in the early hours of the morning, were dropped off at the back of the hotel with no directions and had no idea where to go – not a great start. When we woke up the next morning, the electricity and water weren’t working, so we couldn’t shower, brush our teeth, or even flush properly. This went on all day. There were no soft drinks available anywhere and the food was cold because the heat lamps didn’t work. The room itself was a nightmare: dirty, stained bedding and towels, bugs literally everywhere in the bathroom, a stained toilet, and the drain outside the shower overflowed constantly, leaving the bathroom floor soaking wet. The food was the same thing every day, tastes horrible, and meal times are completely random - we thought dinner starting at 7pm was quite late! We also booked a boat trip through the hotel’s excursion team and it was a disaster. The boat broke down, leaving us stuck in the heat for 3 hours on an overcrowded boat with no shade and no drinks provided. The boat trip was cut short because of this and we didn’t get what we paid for. When we reported this back to the excursions guy, he actually laughed in our faces with zero remorse. All in all, most of the staff were lovely, which is the only reason this isn’t a 1-star review, but otherwise this hotel was chaotic, dirty, and poorly run. Definitely would not return.