The George, by Valencia Hotel Collection♡

Overall a good stay and great location

8.0

Great bed and soft and fluffy pillows

− The WiFi connection in the bedroom was terrible. You basically had be downstairs to use the WiFi.

Guest review

1.0

− We have stayed at The George Hotel countless times over the years, which is why this experience has been so disappointing. We’ve always chosen your hotel because of the great experiences we’ve had in the past, but tonight has been, by far, the worst stay we’ve ever had. We were informed that the entire hotel has no hot water. While we understand that unexpected maintenance issues can happen, not having hot water is a major inconvenience and something guests should be made aware of before check-in. To make matters worse, the TV in our original room was not working. We were then asked to pack up all of our belongings and move rooms. Traveling with four boys, changing rooms at nearly midnight was incredibly stressful and inconvenient. After getting settled into the new room, we discovered that the TV in that room wasn’t working either. Although we appreciate that your staff offered us a refund or the option to stay at another hotel, neither was a realistic solution at nearly midnight with four children. By that point, we were exhausted, and moving our family to another hotel simply wasn’t practical. I do want to recognize the front desk associate who helped us tonight. She was beyond kind, patient, and genuinely tried to help in every way she could. None of our frustration is directed at her. She handled a difficult situation with professionalism and compassion, and we truly appreciated her efforts. Our frustration is with the overall situation. Between the lack of hot water throughout the hotel, two rooms with non-functioning TVs, and the disruption of moving our family late at night, this stay fell far below the standard we’ve always associated with The George Hotel. We’ve been loyal guests for years, and we sincerely hope this was an isolated incident. We would appreciate management recognizing the significant inconvenience this caused our family and considering appropriate compensation.

Will stay many times in the future.

8.0

Staff is so friendly, design is creative and beautiful, beds were comfortable, bathrooms were clean and nice. Great location and free parking is an option.

− Drip coffee was expensive at hotel bar in the morning. Coffee maker in rooms was subpar. Swimming pool is like a fish bowl.

The staff was misleading.

3.0

− I tried to cancel my third night’s stay 2 days before Chechen. The hotel did not respond. I spoke to the desk clerk when I checked in, he said they would at least give me credit for the night I would not be staying. When I checked out I was told even that was not possible.

The bed was very comfortable

9.0

The property was nice. Staff was friendly.

− The location is a little congested. I had to drive around a few times to figure out where to park and check in

Great stay!!

10.0

Very clean, friendly staff, hotel smells good upon entering!!

− Top floor can hear a/c units on roof of hotel!