Boracay Suites

Superb

9.0

Keep it in mind when booking an apartment with this host.

5.0

The only good thing was the location. The warning signs about potential issues with this accommodation started appearing right after I made the booking, but at the time, I didn’t pay much attention to them. Initially, I carefully reviewed all the apartments offered by this host since I booked early and had plenty of options to choose from. I decided to book a TWO-BEDROOM apartment. However, a few days later, I received a notification that my reservation had been "upgraded" to a nicer apartment – except this new apartment had only ONE BEDROOM. They assured me I didn’t have to pay extra for this "upgrade," but they never asked if I was okay with the change. After reviewing the updated reservation, I reluctantly accepted it, even though it didn’t have the two separate bedrooms I initially wanted. It wasn’t a deal-breaker at the time. Fast forward seven months to the date of our reservation. We arrived at the given address, where a staff member greeted us and led us to what was supposed to be our reserved apartment. However, to my surprise, they brought us to a completely different apartment – one I had previously looked at and rejected during my initial booking process. It was dull, worn out, and unwelcoming, to say the least. This wasn’t a vacation apartment; it was downright depressing. I immediately explained that this was not the apartment I had booked and that I wouldn’t stay in it. They first tried to convince me that I had made the change myself, then blamed Booking.com, claiming the platform didn’t display the correct photos. This was a blatant lie – each apartment had a specific name and corresponding photos, which matched perfectly. After a long back-and-forth, they eventually claimed the issue was with the air conditioning in the original apartment. I told them I didn’t mind, as I don’t use air conditioning, but they still refused to let us stay there.

− Most likely, they had already given it to other guests who had initially booked the terrible apartment they were now trying to pass off to me. My guess is that those guests had caused a similar scene, prompting the switch. Realizing I wasn’t backing down, they offered to take me to another building where they claimed to have an available apartment. Upon arrival, they showed me an apartment that initially looked decent. However, it turned out it wasn’t available for my entire stay. This led to yet another move to what they assured me was the last available apartment. It was free for the full duration of my booking, so we were finally accommodated there. Unfortunately, the apartment was completely dysfunctional. It was essentially one large room, half of which was taken up by a non-working jacuzzi – yes, a jacuzzi in the middle of the bedroom. There was no sofa, no table, no chairs, no kitchen, and no second bedroom. The only place to sit was the bed or a single office chair. A total disaster. It was nothing like the apartment I had originally booked, but being 12,000 kilometers from home during the Christmas-New Year period, with no viable alternatives, I had no choice but to accept it. And the issues didn’t stop there. The bathroom had a toilet and bidet, but no towels – just an empty towel rack and no sink to wash your hands. Instead, there was a large sink in the bedroom/jacuzzi area, but no hand or face towels. Why bother with those, right? There was a shower in a separate room, but no shower gel or shampoo. The apartment came with only two large bath towels, which we had to use for everything – hands, face, feet, and everything else, wherever and however we could. As for cleanliness, there was none. In seven days, the floors weren’t cleaned even once. The towels were changed only three times, and there were days when no one even entered the room. It was an absolute nightmare.

Guest review

10.0

24 hour security, friendly and accommodating staff, clean place. This place is a hidden gem in busy Bora. Will definitely recommend and would vouch for this place.

It was a very comfortable stay as if you have the comfort of your own home. Very spacious and facilities are complete.

10.0

Very spacious and clean. 24hours guard to ensure safety and ready to be of assistance. Facilities are great because you can also enjoy their gym and pool. The kitchen and utensils are complete.

− Nothing at all

superb

10.0

very clean and staff very accommodating

Exceptional

10.0