Ginger ApartHostel♡

Guest review

10.0

Great, big locker, solid bed, decent breakfast for the price, nice staff and good location, nice atmosphere and common areas

− Wasn't a problem for me but I could see one bathroom for 12 people to share being a bit too little

Guest review

8.0

Położenie. Blisko do zamku i do centrum.

Guest review

10.0

The breakfast was excellent, and the location was perfect. It was about 30 minutes from the airport, around a 15-minute walk to the Old Town, and close to the river. The hostel had air conditioning, which was a big plus in the summer. The bathrooms and toilets were always very clean, and the staff were very friendly and welcoming. I really enjoyed my stay.

Guest review

10.0

Erinomainen hinta-laatusuhde! Edullinen hinta, johon sisältyy vieläpä aamupala. Price-quality ratio excellent! Affordable price and yet includes breakfast.

− Oli hieman vaikea löytää. It was a little bit difficult to find.

Good

7.0

It was fairly close to the centre, the room was nice and the bed was comfy. It had everything I could have asked for.

− Was a bit tricky trying to get in with all the codes but the staff was very helpful. I didn’t like how there are no keys to the room though

Be aware of the air conditioning service. It's tricky

6.0

Location was very good! Next to Wawel castle and not far from old town. Toilets and showers are shared but private so that is good.

− ​I regret to say that the staff is not friendly. ​I paid for air conditioning, but they refused to turn it on. This felt like a scam because they only turn it on depending on the weather outside, claiming that if it isn't "hot enough," they won't switch it on. They even got upset when I asked for it, which is completely UNACCEPTABLE for an advertised service. They argued that it goes against "common sense" to request A/C if it isn't extremely hot outside. In the hospitality industry, common sense actually dictates that if you advertise a service, you must provide it regardless of whether it's boiling hot or snowing outside! It is unbelievable that they don't understand basic customer service principles. ​Furthermore, the very first "solution" I was offered was that if I didn't like it, I could stay for free for one night and then leave (I booked 3 nights). Offering to fix the actual problem and keep the guest happy was never their priority. They also told me to open the windows but is not good because several bugs get inside . ​Although the manager eventually gave me a discount because I requested it, discounts are not always the right fix if you want a business to thrive, delivering better service is (I appreciate the discount of course). I was initially considering leaving a better review because of the discount and good breakfast, but what happened on the last night changed my mind. They finally turned on the A/C, but the next morning during my breakfast time, someone briefly opened a window while the A/C was running ( I was not in the room). The staff member in charge of breakfast and cleaning walked in and immediately started screaming like crazy at me and another guest. He was extremely hostile and shut off the A/C in the worst possible manner. I told him that neither I nor the other guy opened the window, but he refused to listen.