H Hotel Los Angeles, Curio Collection By Hilton♡

Worst experience i had ever with any hotel management

1.0

I had a very disappointing experience at Curio Collection by Hilton and would not stay here again. From the moment I checked in, the service was unprofessional. The reception staff swiped my card twice and charged my card twice for the refundable security deposit. When I raised the issue and asked for an explanation, the receptionist responded rudely, raised his voice, and spoke to me in a disrespectful manner instead of helping to resolve the problem. As an Asian Muslim guest, I left feeling that I was treated differently because of my background. While I cannot know the staff member's intentions, the interaction made me feel unwelcome and uncomfortable, which is not how any guest should feel. Good customer service is about treating every guest with respect, listening to concerns, and resolving issues professionally. Unfortunately, that was not my experience here. Based on my experience, I cannot recommend this hotel, particularly to fellow Asian or Muslim travellers who expect to be treated with courtesy and respect.

− I had a very disappointing experience at Curio Collection by Hilton and would not stay here again. From the moment I checked in, the service was unprofessional. The reception staff swiped my card twice and charged my card twice for the refundable security deposit. When I raised the issue and asked for an explanation, the receptionist responded rudely, raised his voice, and spoke to me in a disrespectful manner instead of helping to resolve the problem. As an Asian Muslim guest, I left feeling that I was treated differently because of my background. While I cannot know the staff member's intentions, the interaction made me feel unwelcome and uncomfortable, which is not how any guest should feel. Good customer service is about treating every guest with respect, listening to concerns, and resolving issues professionally. Unfortunately, that was not my experience here. Based on my experience, I cannot recommend this hotel, particularly to fellow Asian or Muslim travellers who expect to be treated with courtesy and respect.

Clean, friendly staff😊

10.0

Very close to LAX Airport

Great for a one night stay

8.0

Hotel is always nice. Not happy I can’t use the $18 food and beverage credit at the market. I was told it’s owned by a separate company now which charges outrageous prices for water and chips.

Hilton Curio LAX

10.0

Staff very attentive and accommodating, great amenities in the hotel, including a coffee shop, bar, and restaurant. Parking is expensive through hotel, $60 per day but get in and out, can pay $25 at parking structure but no in and out.

Guest review

10.0

− I didn’t like the parking , the guy was extremely rude , he went at me and other person trying to get out of from the parking structure he took pictures of the car and us. We went to go address to the hotel staff , they share the parking through a 3rd party , in order to get out from the parking structure you need your room key but if you check out they keys don’t work I think it’s ridiculous

Guest review

10.0

우선 직원이 친절했고,청결했으며, 다른곳에도 머물러 봤는데 훨씬 좋았습니다