Ngalawa Hotel & Resort♡

Guest review

2.0

I would not recommend this at all. The clerk asked us to pay city tax up front and in cash, plus more than the amount invoiced by Expedia and government regulated amount. Room was filthy and dysfunctional. Had to be moved, but that wasn’t really that great. There did not seem to be guests other than us. The pool seemed to be filled by the children of one of the employees. Although the description says bar and breakfast, there is no bar or alcohol served. The staff offered to go and buy some for us but we had to pay them in cash. The food we ordered, took 2 and a half hours, it was good but absolutely ridiculous. As far as breakfast, nothing just a large pot of coffee. Everything about this place seems like it a front for something or just part of the Truman show. May have been something at one time, but that time has gone. Avoid it, like they avoid cleaning and providing the service they advertise.

Nice staff

8.0

Low season, terrible breakfast. Neighbour hotel chuini saved this stay with amazing lunch and dinner. Comfty beds. Friendly staff.

Guest review

10.0

Staff seem to do the best they can despite limitations, very picturesque in itself however was told to get cash to pay for food and expenses as their card machine was not working.

Guest review

8.0

The best Gym I found in an hotel (even a/c didn't work) . The room was enormous, clean and quiet. The Road for getting there Is in bad conditions, as the standard of the Island, excerpt main roads. Breakfast Is simple but good enaugh. Staff very helpful, a nearby beach Is very "authentic" with few europeans. Good experience.

Guest review

8.0

it was fine

A safe refuge in a chaotic island

10.0

The stay was very lovely compared to the surrounding parts of Zanzibar. You sometimes forgot there was a world outside the resort. The staff was very respectful and helpful. Grisham in particular was very professional, reliable, well-spoken with English, and was able to meet all our requests (including having breakfast made earlier than normal for our flight) with a smile. The food was good, and BiBi's restaurant is a short drive away if you desire something else. FOR UPPER MANAGEMENT: The executive suite was extremely spacious, but the fridge didn't open or seem to be on for us. The whole toilet tips over if you lean to the left, and the bidet pressure is WAY too strong. The shower stall leaks water, and it would be nice to have an actual dinner table since the room has the space. Lastly, give Grisham a PROMOTION! That man made our experience 10x better than it would've been without his help. If ever in Zanzibar again, i would stay here knowing I'd be in good hands!