Twin Room
Sleeps 2 · 2× Twin bed
The Lensbury Resort
★★★★ Broom Road, Richmond upon Thames, GB
7.6 guest rating· 3972 reviews
About this hotel
Luxurious Riverside Retreat
Award-Winning Spa : Indulge in relaxation at our thermal spa area and enjoy the large sauna and steam rooms.
Abundant Recreational Facilities : With a 25-meter indoor pool, 19 tennis courts, 2 squash courts, and children’s play areas, there's something for everyone.
Picturesque Dining and Bar Experience : Dine in elegance with floor-to-ceiling windows overlooking the River Thames or unwind in the Bar and Lounge areas.
Experience serenity and luxury at The Lensbury Resort. Book now to create unforgettable memories.
Rooms & rates
Deluxe King Room
Sleeps 2 · Extra-large double bed (Super-king size)
Economy Double Room
Sleeps 2 · Double bed
King Room
Sleeps 2 · Extra-large double bed (Super-king size)
Standard Twin Room
Sleeps 3 · 15 m² · 2× Twin bed
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Shower
Double Room
Sleeps 1 · Double bed
Suite
Sleeps 3 · 19 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Private bathroom
- Coffee/tea maker
- Coffee machine
Deluxe Double or Twin Room
Sleeps 4 · 2× Double bed
Junior Suite with Garden View
Sleeps 3 · Extra-large double bed (Super-king size)
Family Suite
Sleeps 5 · 2× Double bed
Amenities
- Free WiFi
- Heated pool
- Indoor pool
- Swimming pool
- Fitness/spa locker rooms
- Spa/wellness center
- Spa/wellness center services
- Sauna
- Fitness classes
- Fitness facilities
- Free Parking
- Accessible parking
- Restaurant
- Bar
Show all 78 amenities
- Air conditioning
- Golf course
- 24-hour front desk
- Business center
- Room service
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Aerobics
- Babysitting/child services
- BBQ facilities
- Beauty Services
- Canoeing
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Children's playground
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Daily housekeeping
- Dry cleaning
- Express check-in/check-out
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Games room
- Garden
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Heating
- Indoor play area
- Invoice provided
- Ironing service
- Kid meals
- Kids' outdoor play equipment
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Manicure
- Massage services
- Meeting/banquet facilities
- Outdoor furniture
- Pedicure
- Personal trainer
- Picnic area
- Private check-in/check-out
- Safety deposit box
- Sanitized tableware & silverware
- Smoke alarms
- Special diet menus - on request
- Squash
- Staff adhere to local safety protocols
- Steam room
- Sun terrace
- Tennis court
- Tennis equipment
- Terrace
- Water sport facilities on site
- Wine/champagne
- Yoga classes
Location
Broom Road, Richmond upon Thames, GB
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say7.63972 reviews
+ Friendly staff+ Great location+ Good facilities− Cleanliness issues− Service inconsistencies− Room coldness
Cleanliness6.9
Service7.9
Location8.9
Room Quality7.4
Amenities7.9
Value for Money6.9
Eventually got help but after some back and forth. The requirement to pay by card only was not well communicated beforeh
8.0Good space with lots of sporting and leisure facilities for family and professional gyms games and entertainment.
− I got a bill after days after I had left the place. I spend a total of GBP3,000 but the breakfast was cold as it seemed staff were overwhelmed by their guest numbers resulting in long queues for service. The check in requirement required me to pay on arrival upfront when I had a booking for both event and 3 bed nights accommodation for which I had made a deposit of GBP 1,600.00
Nice resort with A/C with large outdoor area and gym.
7.0Large , A/C, nice gym
− Decor was old and worn
Not the luxury hotel it advertises and sees itself as.
6.0The room was comfortable The breakfast was tasty The location was great, big grounds, lots of space to explore. We liked the big screen in the garden which we watched the coup du monde on.
− The customer service was very basic, especially for the luxury service they advertise. When we arrived they did not welcome us, they just said we were too early for check in, which i knew, i just wanted to drop my luggage. The service in the restaurant feels very rushed, unpolite and unprofessional especially for the stars and level that they advertise. It does not feel like they want to be a hotel, instead it feels like a members club and they only cater to that. They advertise a creche, open from 9.30-12.30, but what they dont advertise is that you can only use it for an hour a day. The creche is what attracted us to this hotel, and we wanted to use the spa utilisites during this time but what can you do in under an hour, it makes the time to relax feel very rushed. There were works happening during our stay, which we were not made aware of. We were only told about the resturant being closed, not the renovations happening on the 3rd floor. The drilling and banging started at 7.59 and continued throughout the day, which made it difficult for our daughter to take a nap during the day.
lovely escape from reality
7.0location on the thames, upgrades of the rooms
− whilst upgrades were taking place, i felt the dunbar wasn't big enough for breakout areas and would've expected some sort of discount for the level of disruption
Been going here for decades. This was my last visit. Was once a beautiful hotel with a gym. Now it’s a members based lei
5.0Location is great. Free parking. Comfy bed. Very peaceful and quiet. Good AC on hot days.
− Lifts broken. No late check out. Bar and restaurant options limited during refurbishment.
Good to know
When booking more than 5 rooms, different policies and additional supplements will apply.
The Lensbury is currently undergoing an exciting improvement program which includes a renovation to our main restaurant and bar. During these works, and while these spaces are closed, disruption will be kept to a minimum, with breakfast and dinner served in our recently refurbished Dunbar Lounge during this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Bar is closed from 2026-08-31 until 2026-03-09
A deposit may be required at the property.
›Parking
Free public parking is possible on site (reservation is not needed).
›Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
›Internet
WiFi is available in all areas and is free of charge.
›Pets
Pets are not allowed.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £12 per person per night when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 11 years old stay for £6.25 per person per night when using an existing bed.
Children from 12 years old to 17 years old stay for £12.50 per person per night when using an existing bed.
Children up to and including 15 years old stay for £20 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.