PureServiced Royal William Yard♡

Good

7.0

Very disappointing

5.0

Stayed in RWY before in other apartments in Clarence building so absolutely love the location and the building

− Don’t understand how you can hold £150 deposit when there is no inventory to check before and after my stay Like other reviews I was given two different addresses for key collection and same as other reviews had no responses to messages asking for clarification All the blinds are not working properly. The one in the lounge has a huge panel missing, the one in the main bedroom doesn’t close and the one in the downstairs room doesn’t lift up The cutlery, plates and glasses are all mismatched with not even two wine glasses to use. The bottle opener was broken too. There were lights not working on the stairs One of the lamps downstairs doesn’t work The huge clock in the dining room isn’t working The remote control for the TV is missing it’s battery cover The safety tape on the stairs is lifting so is not safe! The floors are sticky and don’t feel clean The free toiletries are embarrassing, you would be better off not providing any The key drop off and pick up is ridiculous like other reviewers these should be in a key box on site Fridge door doesn’t stay shut We had the owners turn up at 10.30 am when we had paid for late check out but they hadn’t been informed We stayed during a storm and there was a really loud noise that kept me awake for both nights of the stay Safe to say there are much nicer apartments to stay in at Clarence and I wouldn’t recommend this apartment

A lovely apartment in a great location. Thoroughly enjoyed our stay.

10.0

Modern, clean and charming. Clever use of space and everything we needed.

− Only minor negative was that there was nowhere to hang a hand towel in the downstairs bathroom. Other than that, it was well later out and had everything we needed.

Beautiful property with lovely sea view.

6.0

The keys are a 6 min drive away for collection and drop off. The property was beautiful and very clean. Staff at Pureservice reception were pleasant.

− My deposit has not yet been refunded after 20 days. It states on the form it should be back in the account within 10. I’ve asked for proof that the transaction has been cancelled but they have not replied to that request. Additionally you are charged £15 a day for parking. I spoke to the staff on the RWY site and I understand that the parking charge shouldn’t be passed on to the customer- the permits are awarded so they can be part of the fee you pay for the property. Other holiday rental companies on the yard do not charge extra for parking. So it seems these guys are being greedy.

We’ll be back

10.0

Character and sea view

− No lift

Absolutely loved it and will definitely book again.

10.0

Loved the location and how spacious it was.

− If I had to pick fault it would just be when we first arrived it wasn’t easy to find the door numbers as no signs were up when you went in the building.