Oceanview Docklands♡

Guest review

4.0

We booked a non smoking room but it smelt so badly of cigarette smoke we ended up leaving early. We were also overcharged for our room as their wadntba record of our deposit on checkin. After lots of messaging and then contacting expdedia that was sorted. We also received a small amount of money for the cigarette smell. The rooms views were amazing it’s just a shame that it smelt so bad. Also they only give out one room key and you need it to get into and out of the building. No key chain on the door which seems dangerous as someone could cut a key and break into your room. The pool was great 👍

Guest review

8.0

I was disappointed to learn on arrival that we have to pay an extra $100 bond after the information and price i paid on Expedia stated was including all fees and taxes, however wasnt the case and unaware of the extra $100 at checkin and still waiting to see if we get it returned to our account as i have had no correspondance after sending a message to manager to see if and when we will receive the reimbursment. The room had 2 bathrooms 1 with an uncleaned toilet and both had virtually no toilet paper in them with no more in room had to be delivered lunch time next day. also had a coffee machine however no pods were available until the next day delivery with toilet paper.

Poor Communication

4.0

The view in this property was very nice, not oceanview but nice ro see the city at night if you're a tourist. The apartment wasn't presented well for the price per night. I'd have expected it to be cleaner and just a bit more than sofisticated from bedding, linen and furniture in general all were not high end quality or condition and walls and doors fairly dirty also. It was a bed to sleep in for all visitors and that's good but was expensive for that. Wasn't extra towels for swimming or anything also would have been good to know that before travel. The days before we received sms from the landlord and sounded great. When we got there told them over an hr before arrival, our arrival was a surprise and room wasn't ready even at check in time. We then had the key holder follow us to park and then wanted credit card details on the spot without portable card reader for bond they didn't take prior even though rm was prepaid by same card. We didn't provide cc details and said we would get cash and return, the key holder was going to follow us to atm for this!!! We told them to keep key until we returned with money, felt very insecure and ineasy with communication and the stay from then on. Owner needs a card reader to take bonds and show secure transactions. I wouldn't try a booking like this again it was very tedious and disappointing.

Modern Docklands Apartment

10.0

Room with a view, 25th floor! Clean and modern apartment. Good location close to transport

Melb break

6.0

Apartment very small. The person who met us was obviously in a hurry and not very friendly. Nowhere to store luggage after we’d checked out. Pool out of order for the duration of our stay when we’d booked specifically for the pool. One big plus - we were right outside the Collins St tram line stop which was very convenient. Nothing I’m apartment like Melb magazines, events, close by eateries etc

This is an AIR BNB place. CRAP!

2.0

The second we pull up to this place we knew it was an AIR BNB. It was a residential building. We were greeted with a guy who barely spoke English and running us through what was to happen. Contacted the "manager" who explained that this was the way it was. After asking for our money back, he refused. We continued on and finally got the keys. There are so many little flaws that a normal Hotel wouldn't have. No top sheets on the beds, no curtains in the main living area, dishwasher faulty and constantly beeping, shower leeks all over the floor and no shelve in bathroom for personal gear. Location was the true positive. We left for the evening and both my husband and I were concerned that our room was raided or car missing. We were only given 1 key and card. Where was the second? Would NEVER have booked it if we have known it was a private residence. Kelly