Lanelay Hall Hotel & Spa♡

Blok restaurant 🥩

10.0

Bonnie-Rae, our server was attentive and friendly! She ensured we had the best experience at the Blok restaurant, which was fantastic! We had the Porterhouse with a variety of sides, and the apple crumble was divine!

Poor communication put in accessible room with wet room

3.0

Property was lovely and clean

− Payed for a deluxe room only to be put into the only wheelchair accessible room which was not required, the wet room was a major let down as this was not communicated at all. Felt as if I was in a hospital room. Not as advertised on the website.

Spectacular

10.0

Visited the spa today with three friends to celebrate a birthday. The building itself is beautiful and is the star of the show. We arrived early for our Spa day and ordered coffee while we waited , the young man behind the bar suggested we have tea instead as we wouldn’t have time for him to make the coffee and for us to drink them. This is what customer service is all about ,he thought about our needs before we did. Ww were collected from the bar by the spa receptionist who was delightful and showed us the changing area and where everything was. Our treatments were very good and very professional. The spa area itself is amazing and as the times are staggered you are the only people using the pool which is a refreshing change to other Spa’s where you are fighting for a recliner. No children are allowed in until after 6 and hotel guests have to pay to use the facilities this makes it a little oasis if calm. The brunch was also delicious both buffet and menu selections with fruit juice ,tea and coffee included. All the staff we encountered were polite and friendly. Highly recommended and can’t wait to go back for an overnight stay.

Great stay each time

10.0

The welcome we received as returning guests was a nice surprise

− Bar food not available on a sunday

Nice hotel shame about the hidden costs and bar staff

8.0

The hotel itself is stunning, the blok restaurant is outstanding. However it was very disappointing to learn that you have to pay to use the pool outside £25 each, I’ve never been to hotel where you pay additional fees to use the facilities. The two bar male staff that also served us on the Sunday night and Monday morning were also incredibly rude and stood out so much more due to the rest of the staff being so kind and accommodating. Also never been to a spa hotel where you cannot dine in the robes provided, interesting!! Beautiful hotel but slightly spoiled by the rude bar men and added extras of the outstanding pool!

What a little gem of a place!

10.0

Celebrated my sisters 30th birthday here and we had a great time! Every member of staff were so helpful, polite and welcoming. The food was really good too, especially breakfast. The handwritten card and sweet treat left for my sister was a really nice touch. We can’t wait to come back!