Maple Hotel & Apartment♡

Guest review

8.0

L’emplacement est idéal, près de la plage et du centre de Nha Trang. Il y a beaucoup de restaurants et boutiques aux alentours. Les chambres sont spacieuses et confortables. Par contre, j'ai trouvé dommage que les réceptionnistes de l’hôtel ne parlent pas du tout l’anglais, ce qui rendait difficile la communication. Aussi, l’hôtel affiche qu'il est accessible à la plage, mais il n'y a que 10 chaises de plage pour tout l’hôtel et il y a des plages horaires de 3h seulement. Si vous souhaitez réserver une chaise, vous devez vous y prendre à 6h30 le matin même. Il y a beaucoup de variétés au buffet déjeuner, je conseille. Dans l’ensemble, l'hôtel est très bien et j'ai apprécié mon séjour.

Guest review

2.0

Bad check in experience.

Guest review

10.0

Good location near the beach. All amenities close by.

where's the view

6.0

We booked a two bedroom apartment with “ Panoramic Ocean Views” in October with the Maple apartments AIRBNB group to assure that we got the apartment we wanted and which we have stayed in three times in the past years.We arrived late evening after delayed flight and given our apartment assignment. Our apartment turned out to be a three bedroom with “limited obstructed Views” We called the Agents hotline and asked why we were not informed of the changed before arrival. No answer, but told the original apartment we booked has a” broken door” so not available. We were informed to contact the day agent in the morning. Inspection of the apartment revealed significant issues: the air conditioner remote was inoperative, the on button of the unit worked but only at the coldest and highest fan settings. We controlled the cold by opening a patio door to let in the heat.The couch was unusable being that the back did not lock in the upright position, The shower area had a great deal of floor mold , more then regular cleaning would show, the walls in the toilet area were smeared with white plaster paste over the black walls in childish manner. The master bedroom’s mattress, upon inspection ( always done to avoid nasty surprises) revealed the side of the mattress torn open due to wear and exposing many of the mattress coils and significant dust and dirt. Contacted the Agent the next day we were never told why we were not contacted about the change but told that the original booked apartment’s owner “ took back the contract “ and all others were full except for the one were were in. With a little encouragement, they “found” a second three bedroom unit with a “partial view “ of the ocean but not the “panoramic “ as we booked. Inspection revealed : the beds were 4 inch rubber mattress toppers over wood slats, very hard, they had a spare mattress which was 12 inches too small width wide but fit the bed. the couch had multiple fluid stains on the cushions which indicated lack of cleaning..they claimed ,cannot be cleaned even though it is a zippered fabric covering that can be removed for cleaning .They offered a sheet to cover the stains. a safety issue was that the water boiler is in the ceiling and not accessible to control easily , so unknown to us, it was turned on to the highest level, our 14 yo burnt her hand due to the water being just below boiling and caused minor blistering( fortunately, she was not taking a shower!)..when the agent was asked about this told that the water heater could not be turned down and unwilling to post a safety warning sign When we inquired about an apartment change ,the agent again reported no other units available due to “ overbooking” this time. We stayed because I was recovering from a bad bout of norovirus and did not have the energy to move . Sadly, the Maple had been a nice beachfront accommodation but gets a hard pass and not recommended by us due to the communication issues, cleanliness and health and safety concerns.

Guest review

10.0

delicious breakfast, good service and high quality accomodation. I wanna really reccomend this hotel.

Guest review

8.0

Das Studio Meerblick hat wirklich einen tollen Meerblick vom großen Balkon, von dem aus wir auch das wunderschöne Feuerwerk zum Neujahrsfest sehen konnten Das Zimmer ist sehr groß, verfügt u.a. über eine Küchenzeile mit Ceranfeld, großem Kühlschrank und Gefrierfach (sogar eine Waschmaschine steht auf dem Balkon bereit und funktioniert) Die Betten sind bequem. Das Bad ist klein, verfügt aber über eine große Duschkabine. Frühstück ist abwechslungsreich, vom Croissant über Wurstaufschnitt, Eierspeisen, Fleischgerichte, Suppen, vietnamesische Speisen bis zu Pizza, Spaghetti, Salate....gibt es für jeden etwas. Der Pool ist sehr klein, es gibt nur wenige Liegen, aber man kann am Strand 3 Stunden pro Tag Liegen kostenlos benutzen (Badetücher gibt's an der Rezeption) Nun zum wenigen nicht so posiven: Im Fitnessraum funktionierte keines der Ausdauergeräte. Der X-Trainer ist wohl schon längere Zeit defekt ("schlägt durch"), das Laufband hat zwischendurch immer wieder Aussetzer.... Leider erfolgten in der den 2 Wochen unseres Aufenthaltes keine Reparaturen, obwohl die Mängel der Rezeption gemeldet wurden. Eine der Rezeptionistinnen hinterließ allerdings auch häufig den Eindruck, sie verstehe gar nicht, was wir wollen (und das lag nicht an sprachlichen Verständigungsproblemen)