Wyndham Garden New Roads / False River♡

Nightmare

2.0

The hotel was overbooked after I had already made reservations weeks ahead. I received a phone call 5 minutes upon arrival to advise me that they were overbooked. The receptionist were as helpful as they could be. The manager refused to come to the hotel to answer any questions. There were several customers without rooms. There were not enough towels in the rooms. One guest room had blood on their sheets and they were told they had no sheets to replace them. There were spit balls on the ceiling and mold in the bathroom of one guest room. They were told there was nothing they could do about. I spoke with the manager on the phone and he claimed he had only taken over the hotel a week ago and had no idea the hotel was in this condition and that they had overbooked. There were no hotels within 30 minutes with available rooms. This was a complete nightmare. We had 9 guest. I booked 2 rooms and 1 was available. We had to put air mattresses that we purchased in the 1 room because we had no where else to go. I was very upset and disappointed with this hotel.

Guest review

2.0

The motel was the worst I've ever had to stay in. The rooms were supplied with NOTHING. No phones in the entire building worked. The elevator didn't work. There was no coffee in the whole building. The staff was doing the best they could, but had so many complaints they couldn't keep up. Soiled linens, and when we asked for different ones, we were told there were no clean ones available at that time.

Guest review

2.0

Upon arrival I was told they overbooked and I had no room. I booked 6 weeks in advance. They offered a king room, which I accepted. The room was covered in mold. I asked to see manager. He refused to return to property or speak to me on phone. The staff on all shifts were very nice. There were many people who had no room. The elevator stopped working. We were on 2nd floor but more elderly were on 3rd having to carry luggage down stairs. My son had booked a room several days after me. His room had no blankets on beds and no towels. He was given comforters for the beds and hand towels because they were out of regular towels. It takes 4 handtowels for a man over 6 feet tall to dry off after a shower. The manager was supposed to be in by 7:30 the next morning. He hadn't shown up by 8:03 when I checked out. We came to town for the rodeo, which was 40 minutes away. There were no rooms any closer. My son drove from FL. I wrote a statement for the manager with my email and phone number. I have not been contacted. My pictures don't really do this horror justice.

Guest review

6.0

Torn sheets on bed, dirty mirror and sticky floor

Guest review

2.0

Booked and paid for my room over a week ago, did pre check in, get to hotel rude staff says overbooked and no rooms available

Guest review

2.0

We opened the door to our room and were greeted by a roach. But, we live in the south, it’s starting to get cold - so we were forgiving. The room smelled musty/moldy and there appeared to be mold/mildew growing on the walls and the lampshades. It’s the Deep South near the end of summer and there is clearly no dehumidifier, nor is there an exhaust fan in the restroom. Again, willing to look past it. Waking up the next morning to several more roaches in the room, however, is what did it. Snapped a picture of one just outside the closet, but when I went to get my daughter’s shirts out of the closet there were about a dozen that scattered up the back wall. We WILL NOT be staying here again - EVER! I will pay quadruple the price to stay in an AirBnB next time. And - due to the nature of our trip - there will be a next time 😕 Basically, the only thing the new owners have done is paint. They’ve done NOTHING to address the actual issues in the building (excess moisture, lack of ventilation, piss-poor cleaning staff) and I’m tired of wasting my money and not even being able to get a good night’s rest before a long day of activities.