Hyatt House Washington DC/The Wharf

Perfect

10.0

Hotel is at a great location with lots to eat and do in close proximity. The room was spacious and super clean. I'll be back!

A Fantastic Stay for the Whole Family

10.0

Well, all I can say about this place is that it’s awesome! From the moment you walk into the hotel, you're welcomed with excellent service from the staff. The rooms are clean, comfortable, and very well maintained. They also have a rooftop pool, a delicious buffet style breakfast included, and amazing views from both the rooms and the terrace. Everything was fantastic for me and my family we had an incredible time here, and it was nice being away from the hustle and bustle of Manhattan. A special shout out to Charlie at the front desk for making our check in process smooth and hassle free. Thank you for the great hospitality!

Hyatt House D.C Wharf

10.0

Everything was good from the start. The welcoming staff, breakfast staff, breakfast, cleanliness of room and the location was just perfect.

Don't bother...

2.0

Do not go if you intend to park. Even if you want to spend $65.00 for valet, there's no guarantee, and you will spend at least an hour looking for parking, and when you do expect anywhere between a 10-15 min walk with luggage. To the Front Desk. Wait times are upwards of 30 min to get front desk help in my experience.

Warning, please read before booking

2.0

The location in atmosphere was great. What wasn’t great was our room and the complementary breakfast. our bathroom, had mold on the floors, and in between the tiles. And it looked as if there was old urine on the walls. It did smell good at all. We had to wear shoes the entire time we were in our room. it is also a very populated areas so there was a lot of noise that you could hear from outside. That the hotel couldn’t control, but it was . Keep that in mind. Breakfast was terrible. There were no staff members to provide plates or clean up after guests when they were done eating.You couldn’t find a clean clear table. We had to use very tiny bowls to get any food because no other plates were available. The food was cold, it wasn’t even warm or hot. We ended up going and having breakfast at Starbucks. Overall, I definitely would not recommend this location/hotel. We ended up valeting our vehicle. The text message link was not working. We told the valet gentleman that we were ready to take possession ofour vehicle. It took the man 20 minutes to go get our car, that’s ridiculous. He just casually walked, no sense of urgency. Meanwhile, we’re outside with all of our belongings just waiting in the heat. I definitely should have taken photos of how discussing our bathroom was and the breakfast area. Lesson learned I’ll do proper documentation next time.

Disappointed

4.0

The customer service for this hotel is pretty bad. Not willing to listen to the issue. I wasnt trying to get money back for no reason.. I paid $400 a night for a room and did not get what i paid for. otherwise they probaboy would have recieved a god review. Customer Service is what bring the patrons back. I wont stay here again even though it is a nice hotel.