TownePlace by Marriott Suites Gallup♡

Really good and restful experience.

10.0

Really delicious fresh breakfast. The place was clean and comfortable.

− N/a

A nice stay in the Southwest!

8.0

Pretty nice considering Gallup is not very populated with long stay hotels. Staff was great and very friendly. The usual breakfast offerings and after a week it gets old but thats not their fault. There is only so much they can do. The one bedroom suite was comfortable and spacious for long term stay. They have washer and dryers and never encountered an issue with too many people using. There were a couple days the hot water was not working but they fixed it and actually replaced the whole system at one point. Relatively good location with some food options nearby. Keeping in mind there are not many food options in Gallup overall. Dickeys within walking distance was good. Overall, a good stay and did the job for a long term stay!

Guest review

3.0

Staff was very nice, rooms were clean.

− They did not tell us that the elevators were out and had been for months, when we booked the hotel and specifically asked for first floor rooms. We were given rooms on 2nd and 3rd floor and had to carry our 14 year old chocolate lab up and down the flight of stairs.

The elevators have not run for at least 2 months

2.0

The elevators have not run for at least 2 months since August 2025 and are still not running as of today, October 22, 2025. When you make a reservation, there is no mention or notification that you will be in a 4th floor room and must take the stairs. There are no email alerts or notification until the night before your stay or, in many cases, not until you arrive onsite to learn the elevators are not available. The staff says that the elevators will be down indefinitely and that there is no estimated date or timeline for when they will have the issue resolved. We highly recommend that you not make a reservation at this hotel without first confirming the elevators are running, or that you are guaranteed a room on the first floor. Even then, if you must stay at this location, we suggest that you have an alternative backup plan. Ideally, choose a different locally run Marriott by a different franchise group such as the Marriott SpringHill Suites Gallup down the road. They have much nicer rooms in far superior condition and the staff and services are much better. Keep in mind that this problem is with the franchise group (Medallion Hospitality) and not Marriott corporate for whom I have high praise. As a Lifetime Platinum member with nearly a 1,000 nights in dozens of countries, this would be the first and only time I've needed to write a negative review for a Marriott franchise. In general, I do not write negative reviews, but I am doing so now to warn others who may not be aware of the unethical practices by this hotel management group. They clearly are hopping you just show up and pay and use the stairs. That is not acceptable. I've filed complaints with Marriott corporate who is investigating, as well as the city of Gallup the New Mexico Attorney General's office and the BBB. If you run into this same problem and just leaning that this has been a long term issue and on going problem, please do the same and report and notify all of the above and post a review to help warn others.

Poorly managed and maintained

6.0

I stayed at this hotel a few months ago and the elevator was out of order, one of the doors did not work, and the cold water dispenser in the lobby was not working. I am staying here again and these items are still out of order. Unless you are staying on the first floor you'll have to walk some stairs. The hotel is nice enough, but they don't keep it maintained very well.

Avoid - there mist be better options

4.0

The room was fine, and free breakfast was fair. Poor rating is because - there is a lot of noise from the nearby railway (especially in the room we were in, 402) - the elevator/lift is out of order and expected to remain so for weeks - the WiFi coverage was poor (kept dropping out and then reconnecting) - maintenance is not being kept up (eg elevator broken, breakfast juice dispenser not working, shower/bath water diverter not fully switching all water, water-damaged door etc)