The Cookie Jar♡

A beautiful little gem of a hotel with fantastic staff.

10.0

Warm friendly welcome and shown around the property on arrival. All the staff were wonderfully warm and helpful. Excellent choices for breakfast, could not ask for better. Evening dinner was also excellent. Many dishes to choose from the menu. Our room was superb, spotlessly clean and had everything we needed in the way of toiletries, towels and robes. Lovely outside terrace, It was our anniversary and the staff had a chilled bottle of fizz and lovely card in our room on our arrival. Beautiful touch.

− Leaving the property.

Perfect for a luxurious night away!

9.0

The Cookie Jar was everything we could have hoped for: lovely people; welcoming and relaxed vibe; tastefuly designed and quite luxurious; attention to detail with unexpected little things ( eg: fresh milk for inroom tea, and a mini cafetiere with fresh coffee; homemade cookies; fresh air from the sash windows), aswell as really important things: a brilliant shower, comfy bed; quiet room without any noise from the other guests, (despite the very old, historic, building). The food was great too!

− No complaints. Our double room was a little bit small, but that's fine for one night, and the positives more than made up for it.

Lovely one night break. Lovely room & breakfast. Staff very friendly

10.0

Lovely accommodation

− Nothing

It was a lovely boutique hotel perfectly located with warm staff members and a charming interior.

8.0

We really appreciated the warmth and friendliness of the staff. They were very helpful whenever we had questions about the area, and their genuine smiles really made a good impression. They were happy to store our luggage until the room was ready. The room was beautiful, and the bed was comfortable. The curtains did a good job of preventing the morning light. We enjoyed the french press/ coffee in the room. Additionally, they provided oat milk ( I am dairy-free) for my coffee in the downstairs communal fridge. I thought that was very thoughtful. The staff was just so great!

− The cookies offered weren't that great. They had hardly any chocolate in them and were stale/ dry. It is a nice thought, but the execution was poor. Also, we were under the impression the hotel had AC (at least window units), but our rooms didn't work. It was very hot, but they did provide fans. The hallway/ stairwell had a lot of dead bugs on the ground that never got vacuumed up. The lobby always had incredibly potent-smelling essential oils/candles burning. It was too strong a smell. Nothing too crazy, though; we would definitely stay there again.

Relaxing place to stay for a short break. Close to the coast and say access to all Northumbria has to offer.

10.0

Perfect location and friendly staff. Bistro was excellent.

− Nothing

Very disappointed as I thought for the price we paid we would have got something really special for our anniversary.

5.0

The staff were very friendly

− We had bedroom overlooking main road wth no net curtains or window screening. Whilst using bathroom or bedroom to undress etc we had to draw the curtains for privacy . There was no staff after 9.30pm on the premises so no opportunity to have an evening drink in the lounge. The hairdryer plug was round the corner from the mirror & no table to use while drying hair. Finally no fridge in the room to keep milk/ drinks cool. The room was of ample size to accommodate one. The hotel has very pretty decor & the breakfast was of good quality ingredients but for the price they charge for a nights stay £300+ I didn’t think it was value for money