Royal Club King
Sleeps 2 · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
- Private bathroom
Islamabad Serena Hotel
★★★★★ Khayaban-e-Suharwardy, G-5/1., Islamabad, PK
8.5 guest rating· 1278 reviews
The five stars
Islamabad Serena Hotel holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Fitness facilities, Fitness center, Swimming pool, Room service and Terrace.
Guests score it 8.5/10 across 1278 reviews.
About this hotel
Luxurious Accommodation
Experience stylish and tastefully furnished rooms equipped with modern amenities at Islamabad Serena Hotel. Enjoy the comfort of satellite TV, air conditioning, and a minibar in every room, along with plush bathrobes and free toiletries in the en suite bathrooms.
Relaxation and Wellness
Unwind and rejuvenate at the hotel's outdoor swimming pool, spa treatments, fitness centre, and sauna facilities. Let the serene ambiance and top-notch services pamper you throughout your stay.
Convenient Services
Benefit from complimentary airport shuttle services, 24-hour front desk assistance, free parking, and business center facilities. Indulge in delicious Pakistani and Western cuisines at the on-site restaurant or opt for in-room dining for a cozy experience.
Book your stay at Islamabad Serena Hotel for a memorable and luxurious experience.
Rooms & rates
Deluxe Room, 1 King Bed
Sleeps 2 · 34 m² · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
- Private bathroom
Executive Club King
Sleeps 2 · 36 m² · King bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
- Private bathroom
Executive Club Twin
Sleeps 2 · 36 m² · 2× Twin bed
- Desk
- Laptop-friendly workspace
- Air conditioning
- Bathrobe
- Private bathroom
Deluxe Double Room
Sleeps 3 · 34 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Executive Double Room
Sleeps 3 · 36 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Junior Suite
Sleeps 3 · 54 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Executive Suite
Sleeps 3 · 60 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Presidential Suite
Sleeps 3 · 197 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Deluxe Twin Room
Sleeps 3 · 34 m² · 2× Twin bed
- Desk
- Air conditioning
- Bathrobe
- Private bathroom
- Coffee/tea maker
Amenities
- Free WiFi
- Heated pool
- Outdoor pool
- Pool bar
- Rooftop pool
- Swimming pool
- Spa/wellness center
- Spa/wellness center services
- Sauna
- Hot spring bath
- Fitness facilities
- Free Parking
- Accessible parking
- Valet parking
Show all 98 amenities
- Breakfast in the room
- Breakfast takeaway containers
- Restaurant
- Barber/beauty shop
- Air conditioning
- Golf course
- 24-hour front desk
- Room service
- 24-hour security
- Non-smoking rooms
- Family rooms
- Airport shuttle
- Airport shuttle (free)
- Access to health care professionals
- Aerobics
- Airport drop off
- Airport pick up
- ATM/cash machine on site
- BBQ facilities
- Beauty Services
- Car hire
- Cashless payment available
- CCTV in common areas
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concierge service
- Currency exchange
- Cycling
- Daily housekeeping
- Delivered food - securely covered
- Designated smoking area
- Dry cleaning
- Express check-in/check-out
- Face masks for guests available
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Fruits
- Garden
- Guest room sealed after cleaning
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hair Salon Services
- Hand sanitizer in guest room and key areas
- Heating
- Hiking
- Horse riding
- Invoice provided
- Ironing service
- Key card access
- Laundry
- Laundry washed per local authority guidelines
- Lift / Elevator
- Luggage storage
- Manicure
- Massage services
- Meeting/banquet facilities
- Minimarket on site
- Pedicure
- Physical distancing in dining areas
- Physical distancing rules followed
- Process in place to check health of guests
- Property cleaned by professional cleaning companies
- Safety deposit box
- Sanitized tableware & silverware
- Security alarm
- Shallow end
- Shared lounge/TV area
- Shared stationery like menus, pens are removed
- Shuttle service
- Shuttle service (free)
- Smoke alarms
- Special diet menus - on request
- Staff adhere to local safety protocols
- Steam room
- Sun terrace
- Sun umbrellas
- Terrace
- Themed dinner nights
- Thermometers for guests provided by property
- Wheelchair accessible
Location
Khayaban-e-Suharwardy, G-5/1., Islamabad, PK
- Check-in
- from 02:00 PM to 11:30 PM
- Check-out
- until 11:30 AM
What guests say8.51278 reviews
+ Good location+ Comfortable stay− Service improvements needed− Food variety could be better
Cleanliness8.1
Service8.1
Location9.1
Room Quality8.5
Amenities8.6
Value for Money8.5
Amazing!!
10.0Everything
− Everything
Guest review
8.0Great location, well maintained, furnishings reflecting traditional Pakistani culture, great restaurants at site
− Access to the hotel may be impacted if/ when delegations are coming
Never recommending anyone to stay
1.0Nothing
− Worst experience of life dealing with high star hotel. Didn't communicate that roads and access are closed that day. Even after making 4 calls to customer service, no one guided properly how to reach hotel.
Guest review
7.0The facilities
− Considering Serena's reputation as one of the premier hotels not only in Islamabad but in Pakistan, I expected a level of service that matched its standing. Unfortunately, my experience fell well short of those expectations. While I wouldn't describe it as a bad stay, the service felt more in line with that of a good three-star hotel rather than a property that positions itself among the country's finest. The issues began even before I arrived. Due to a payment issue with Booking.com, I requested to confirm my reservation via bank transfer. Surprisingly, it took well over a dozen phone calls just to get someone to accept payment and confirm my booking. Having to repeatedly request a hotel to take payment from a guest is not the impression one expects from a luxury establishment. Throughout my stay, almost every request required multiple follow-ups. Housekeeping did not make up the room without repeated reminders. When I requested urgent ironing for an outfit, I was initially told it would take two hours. Even then, the staff came to collect the clothes only after multiple reminders, making the process far more frustrating than it needed to be. What stood out most was the general attitude towards guest requests. The initial response was often "no" or "it can't be done," even for simple requests. For example, I asked for a cup of coffee while sitting in the lobby early in the morning and was told it wasn't possible and that I should return to my room to order it. Ironically, the waiter was willing to serve it, while the manager insisted it couldn't be done. I raised these concerns with two different managers during my stay, hoping at least for some acknowledgment or effort to improve the experience. Unfortunately, nothing was done to address the issues or make up for the inconvenience. The hotel itself is beautiful, but service is what defines a luxury property.
Hotels of Earth · questions
- Is Islamabad Serena Hotel really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
›Parking
Free private parking is possible on site (reservation is not needed).
›Internet
WiFi is available in all areas and is free of charge.
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
Children up to and including 10 years old stay for free when using an available extra bed.
People 11 years old and over stay for US$35 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
›Pets
Pets are not allowed.