Cozy Lofts Haarlem Gedempte Oude Gracht♡

Seriously the WORST experience EVER!

2.0

This was a nightmare from start to finish. The manager called the day we were meant to check in to ask us to check in late which we did because they were on holiday or there was a staff shortage or someone was sick - I couldn't keep up with what the problem was. When we arrived there was dirty underwear, dirty bedding, full garbage bins, a huge leak in the living room, 0 toilet paper, no shampoo, soap or coffee. They promised to get it cleaned which they did while we were out at dinner but the leak was not fixed. They told us the leak would be fixed the next day. It wasn't. We ran out of hot water the third day and kept emailing and texting and was asked by the manger to fix it ourselves? He finally came after 3 days to fix it. Because the rooms were prepaid, Hotels.ca could not help us. The manager told us he would refund us our nights we didn't have hot water but he has ignored each email since. We couldn't leave as it was prepaid and all hotels were full due to Formula 1 that weekend. Now the location is good but if you have issues with stairs, not a good place for you (we were in E). There is a tight staircase to the bedroom and full washroom (be prepared to clean up after the shower - it leaks too). The outside door to the deck does not open fully. At the end of the day, it looks cute but I would never stay at any of the places managed by this group.

Quaint apartment in excellent location

8.0

Very cute place, excellent location, wish they had more items stocked for families that plan to cook had to buy a wine opener, no strainer, 1 small bottle of hand soap for entire stay

Guest review

8.0

Great location

Great place to stay in Haarlem

10.0

Very clean, extremely good service, the host made a special effort with the kids and gave good advice on where to go and what to do.

Guest review

8.0

Royaal en net appartement op een toplocatie middenin het centrum.

Great apartment but needs work

8.0

The apartment is in a great location in the city. Despite being downtown, it's not noisy at all. It's easy to take day trips from this location, as the main train station of Haarlem is only a 15-20 minute walk away. The apartment itself is great, as well. It's spacious enough for a small family, though unfortunately the bed is one of the most uncomfortable I've ever been on. It's so soft that it's impossible to lay flat. I ended up sleeping on the sofa during my entire stay as it was more comfortable. The cleanliness of the apartment was a big issue. The bed sheets were stained and dirty (though I didn't end up sleeping on the bed so I didn't bring this up with the owner). The rug in the living room had a big stain, as did all the furniture. The sofa was very stained and dirty, as were all the seats. It was very surprising for such a nice apartment to have such dirty and in some cases gross furniture. Other than the furniture and sheets, the apartment was clean. Another issue I had is that you're provided with one small and flat pillow and a small duvet. If you want another pillow or towel (you're only provided one for the entire stay), it's an extra 12 euro. This place could be so much better if attention was paid to the interior design of the place. It's really a beautiful apartment, otherwise. Would I stay here again? Probably not as a good bed is very important when travelling. But if you like sleeping on a lumpy, super soft mattress, you might feel differently.