Comfort Inn & Suites Independence♡

Exceptional property

10.0

We frequently stay in Choice properties. Most are OK but occasionally one disappoints. This one, however stood head and shoulders above most any other one we have stayed in. My room was exceptionally clean and comfortable. Climate control was effective and easy to use. Staff were friendly and helpful. Breakfast was a little better than most.

What a Disappointment

4.0

As nice and friendly as the employees are at this hotel it is difficult to leave the review I must leave. I have stayed at this property over the years, and overall have had a good experience, until this one. I found the hotel to be in disrepair, dirty, and understaffed. My room, 220, had smoking and pet odor, and a smoke detector taped up for what I assume to be to keep the detector from activating when someone smokes in the room. The pillows smelled of dirty heads from the past, dogs and smoke. The room was not clean. I did point these issues out to the staff but due to having only one employee to clean over 30 rooms nothing was done about the smell or the fire detector. Also to be fair on checkout they did discount my room a little but it did not make it cleaner or smell any better. Also beware the doors don’t close completely and returning the evening after they replaced the towels, (service of the room only available by request….apparently my request denied) the door was ajar and not secured. My colleague was in room 124 and to secure that room when leaving the customer must lift up on the door and pull closed, then Double check. The lobby entrance had standing water outside the door so when the workers who stayed there walked thru the water with muddy boots it tracked throughout the hotel and I guess nobody thought of actually cleaning it up.The exterior parking lot was not a pretty site, needless to say the hotel has peaked to say the least. The next visit to the area I will certainly stay in a neighboring town due to the lack of choices in Independence.

Guest review

10.0

Staff very helpful and friendly

Guest review

8.0

We were disappointed to learn that the pool was closed, but the staff was genuinely considerate and kind. Rowanda and Kellie, as well as the late-night staff, all made our stay memorable. Fabulous breakfast!!!!

Pleasantly Surprised

8.0

Independence is not a bustling metropolis so there weren’t many choices. Comfort Inn around the country can be hit and miss but this one is a hit. From reception to housekeeping everyone was friendly and helpful. The room was clean and the air conditioner produced just short of snow. The “free” breakfast was priced correctly but no better or worse than anywhere else. I would pick this hotel again when coming to Independence.

Awesome!!

10.0

Amazing Hotel was totally blown away by the staff and accomadatons. The room is large and clean and the bathroom was perfect. Breakfast is really good with lots of choices. Everything about the place was beyond expectations and highly recommend