Chelford Guesthouse♡

Awful service and room

2.0

A disaster from the get go, first there was no one at reception, none of the three numbers displayed on the reception door were answering. After many attempts we managed to get though to someone who literally said he was unable to help us. After half an hour of wait and worry, a young lady passed by and whom we asked for assistance. Thankfully, even though she wasn't a member of staff, she manged to direct us to a room (room17) and provided us with towels. The whole room was dirty and there was an obvious lack of upkeep as there were cobwebs everywhere, the bathroom door would not open nor close hence a lack of privacy. To make matters worse we were rudely awaken at half past midnight, with very heavy banging on the door by the supposed owner who unprofessionally demanded to know who we were and that we were in the wrong room. when nobody was there to reception us in the first place. The second night was not much better, this time there was door banging on next to us round 5am then they proceeded to carry out some works round 6. All in all a terrible experience and we never once ended up seeing a member of staff. I shall be grateful if you could guide us to were we could log in a complaint as I would like a full refund

Guest review

6.0

Very basic but did it's job for one night,

Guest review

2.0

Granted, it was cheap. It is NOT a B&B in the classic sense, just some instant coffee sticks and sugar, not even condensed milk. No breakfast whatsoever, except for the charm of a microwave and a fridge, both close to claiming civil rights. It gave the vibes of a terribly cheap motel. The interior is terribly worn down and damaged, the bed knackered, the bathroom moldy. The door to the outside a very flimsy and worn down plastic that would not withstand any half-serious attempt of poking. No towels or shower soap whatsoever, only some thinned down hand soap. At least toilet paper was present. Wifi was there - but no password provided. Yet the office's network was left completely unprotected. I did not connect to that for concerns of it being compromised and a danger to my own equipment.

In the middle of countryside!

6.0

Well a cracking position in Cheshire, the situation is perfect..However, soap and towels have to be requested.. The rooms are a little worn and could do with a deep clean and some paint! Other than that TV, kettle & Microwave(nice touch).. A brilliant base for exploring Cheshire!

Guest review

2.0

We stayed in room 11, It wasnt the cleanist of places, cowebs everywhere, empty malteser packet in the draw, liquid soap was watered down in the bathroom, no towels, which is on the list of things in the room, so we couldnt shower, as we didnt bring our own!!! also states a hob, that wasnt there either!! The doormat was taped together, smelt musky when we went in there!! I know you get what you pay for but this was unexceptable!!! Glad we only stayed the night, we were gone by 6am!!! 😧😧😧😧 It didn't look anything like the pic on the advert

Guest review

2.0

Where to start! Finally found it after driving down a lane. Arrived to find note on reception with a number to call. Called the number few times for her to say key is in the back of the room door ready. Room 2 was behind us. BBQ on grass but not as pictured, very run down. Walked to room 2, open the door to be hit by the smell of wet damp dog, finally entered the room and when I say shambles from stains on the floor, pubic hair in sink, poo still in toilet, something running down the fridge inside and out, cutlery that looks rusty and haven’t been cleaned and chipped mugs and also stained as well. Pulled back the duvet on the bed, this can only be described as non clean linen. Was not going to be staying the night there. The pictures on ad where no where to be found. Finally got through to reception and expressed our concern about the room and the cleanliness of it and asked for alternate room to be told there is only 1 available which was room 3 but the place of more than 12 rooms looked abandoned. Went to room 3 which 1/4 of the mirror was smashed and no longer on the wall where it should be, cobwebs and spiders and dust everywhere. Dirt that’s probably been sat there for months. General filth in the room. Went back to reception and rung the woman to say we won’t be staying she said leave the keys in box and hung up. So after travelling 4hrs to get there to then having to spend x3 the price on top & travel an extra 30 mins to a new hotel which was amazing unlike this dump