Radisson Lucknow City Center♡

The food was excellent and the staff was nice too Also the quality of the food was excellent with a very nice ambience .

10.0

The ambience nd the atmosphere of tye restaurant was excellent...also the staff was just so polite nd the quality of the food was good as well. Ishu...the staff of the restaurant and his behavior was very nice Akanksha...had a very polite nature .

From the moment I arrived feel to good at Radisson at Reception Anurag is so expectionally caring!!!

10.0

From the moment I arrived, the reception staff was Good to made a lasting impression. Warm, welcoming, and highly professional, they set the tone for what turned out to be an outstanding stay. Check-in was seamless and efficient, with everything prepared in advance. They took the time to offer local tips, helped with restaurant reservations, and ensured I felt genuinely cared for. What stood out most was their attentiveness—every request was met with a smile, and they remembered personal details that made the experience feel personalized and thoughtful. It’s rare to encounter a front desk team so dedicated to guest satisfaction. Thank you to the reception Person Anurag , you truly elevated my experience and are a credit to the hospitality industry.

Manager Mr. Saleem has been exceptionally caring!

10.0

Manager Saleem has been exceptionally caring and attentive to Us. He goes above and beyond to ensure that everything runs smoothly and that we feel valued. His professionalism, dedication, and warm personality make him a truly fabulous person. We are very grateful for his outstanding service and positive attitude. Thanks Dear Saleem & his team! Will get back Soon..... Keep Rocking on!

Pathetic Experience

2.0

At the time of check-in, I specifically requested at least one suite room (out of the four rooms I had booked), as I am traveling with two elderly guests (aged 70 years) and five children (aged 2–14 years). I was assured by your front desk team that although the suites were sold out, one room would be upgraded to a suite the next day. However, upon following up on next day, I was informed that all suites are again sold out. This is unacceptable, as a prior commitment was made. In addition to this: No welcome drink was served, none of the staff were having smiling faces The upkeep of the hotel is extremely poor. The washrooms in the rooms have visible fungus, which is highly unhygienic. Despite repeated requests from 8:00 AM, housekeeping has not attended to our rooms, prioritizing only incoming guests, till 3:30pm it was the same. The breakfast spread was very limited and tasteless, half of the time you will wait for things to get replenish. At the swimming pool, there were no towels, no shower gel, and not even an attendant present to address guest needs. It is so misleading that original property pictures are not used at any OTA platform bcoz it's so rundown property that every aspect of this property looks outdated & upkeep & maintenance is in worse condition to say the least. Overall, the experience so far has been far below acceptable hospitality standards. Considering the commitments not honored, poor service quality, and unhygienic conditions. Even after giving them a written complain none of the Managers or even single person came to us to speak about it. They were least bothered.

Staff behaviour is very good and special thanks to Mr.Saleem sir is very generous. Food and service is also good.

10.0

Great stay clean rooms friendly behaviour good food and special thanks to Mr.Saleem sir.highly recommend to stay radisson

Dirty ,Value Hotel.Not Radisson level

6.0

Check in/out 3/5 Reception is drab and not sparkling Rooms are dirty and stinky Carpets ( dirty and spotty)1/5 Pillow cover recycled 1/5 Mattress 4/5 Amenities 4/5 Bed sheet stinks as it was not fully dried Toilet Pot was dirty Lady hair bunch on wall No hand towels Dirty hotel 3 occasions at least Internet 3/5 Room 406 Checked out 7th Sep 2025