Hotel Peix Sayulita & Beach Club♡

Best beach day spot Sayulita!!!

10.0

We spend our day visit here multiple times a year. The service and food is excellent. Just have to order a little food and drink and you get chairs table and unreal all day. The coconut shrimp, guacamole, tacos , chicken nachos, and drinks are fantastic! Super friendly service in prime beach location. Bonus is the clean bathroom and shower to clean and change at the end of your day!!!!!! Always a must to go here. Highly recommend!!!!!

No! No! No! Hotels.com nor Hotel Peix Sayulita

2.0

This hotel is the worst place I’ve visited. I will not say the worst place I’ve “stayed,” because I left immediately and did not stay. Hotels.com cannot provide a refund, so I’ve lost $673.37 to this horrible experience. I had deleted the Hotels.com app from my phone many years ago; I had since forgotten the reason. After this weekend, my memories have returned, so this app has been once again deleted from my phone, never to return. But I digress … the review/facts at hand. My trip to Sayulita was a last-minute decision, with Hotels.com stating that the front desk is open daily from 10am to 9pm. Upon arriving, we could not determine how to get into the property, with only a large, wooden wall to stare at. The massage lady next door showed us how to lift one of the slats to reach inside and trigger the latch. Once the gate was opened, she called someone, with whom I spoke briefly, totally unaware of my reservation. The lady then escorted us up a rusty spiral staircase which creaked and swayed with each step. I kid you NOT! Once in the room, it was obvious that the photos online were not an accurate representation of the condition of said rooms, but I took a deep breath and went to eat. Upon returning an hour later, it was obvious that the air conditioning in my room would not work. The homeless man (he said), who let us in the wooden wall upon our return, was nice enough to tell us that no one would be around until the next day. Totally unacceptable for June in Mexico. I opened the now-deleted Hotels.com app and clicked “Contact the Property,” which dialed a number that rang multiple times and dropped. I then accessed the Customer Support chat, which worked well. Once I got past the robot questions, “Ahmed” began chatting with me, very pleasant and willing to assist. Ahmed relayed that they, too, could not reach anyone in charge of the hotel, so I requested a refund, grabbed my bags and left. I found another hotel around the corner … just a few dollars more but sooooo worth it! That’s another review you can check out! I will say the Hotels.com support group has emailed me a few times, keeping me abreast of the refund request in process. Today I received an email stating that they can not reach anyone at the hotel, hence my request for refund is denied. I do not give advice, only the facts of my experience. I will NEVER use Hotels.com again, and I definitely will never visit nor recommend Hotel Peix Sayulita.

Will Never Stay Here!

2.0

This hotel is the worst place I’ve visited; I left immediately and did not stay. Hotels.com states front desk is open daily 10am-9pm. Upon arriving, we could not determine how to get into the property, with only a large, wooden wall to stare at. The massage lady next door showed how to lift a slats to reach inside to trigger the latch. Once opened, she called someone, with whom I spoke briefly, totally unaware of my reservation. The lady escorted us up a rusty spiral staircase which creaked and swayed with each step. In the room it was obvious the photos online were not an accurate representation of the condition of rooms. The air conditioning would not work. The homeless man who let us in the wooden wall upon our return was nice enough to tell us that no one would be around until the next day. Not acceptable for June in Mexico. Opening Hotels.com app I clicked “Contact Property,” rang multiple times and dropped. I accessed Customer Support chat. Past the robot questions, “Ahmed” messaged with me, nice and willing to help. Ahmed typed they, too, could not reach anyone in charge of the hotel. The Hotels.com support emailed, updating me of the refund request in process. Today I received an email stating that they cannot reach anyone at the hotel; my request for refund is denied. I do not give advice, only the facts of my experience. I will NEVER use Hotels.com again, and I definitely will never visit nor recommend Hotel Peix Sayulita.

Great location

10.0

Great hotel right on the ocean, very short walk on the beach to get to the entrance. Friendly staff. Say hi to Adan, he will take great care to ensure you have a great time.

Guest review

10.0

Very cool property location right on the beach. Staff was friendly and helpful. Would highly recommend everyone experience this Sayulita hotel, true gem.

Guest review

4.0

Could be a very nice place if someone maintained it. Excellent location on the beach but owner needs to clean it up. Safe did not work, faucets loose, had to ask for towels and shampoo, metal staircase needs to be replaced.