Superior Family Room
Sleeps 4 · 46 m² · Double bed, Sofa bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Coffee machine
The Swan - A Colombo Edition Hotel
★★★★★ 1 Sandhill Littleport, Ely, GB
7.4 guest rating· 391 reviews
The five stars
The Swan - A Colombo Edition Hotel holds a five-star rating in its official classification, the requirement for every property in the Hotels of Earth collection.
The service side of those stars shows in its listing: Room service, Terrace, Billiards or pool table and Spa tub (surcharge).
About this hotel
Luxurious Accommodation
Indulge in 5-star comfort with free WiFi, a flat-screen TV, and a private bathroom in each guest room.
Dining and Entertainment
Enjoy a delicious meal at the on-site restaurant or unwind with a drink at the bar. Experience karaoke for a fun evening.
Scenic Surroundings
Relax in the garden or on the terrace, and take advantage of free private parking. Explore nearby attractions like Ely Cathedral and The Apex.
To experience luxury and comfort in Ely, book your stay at The Swan - A Colombo Edition Hotel now.
Rooms & rates
Double Room with River View
Sleeps 3 · 33 m² · Double bed
- Desk
- Private bathroom
- Coffee/tea maker
- Shower
- Safety deposit box
Deluxe Double Room (2 Adults + 1 Child)
Sleeps 3 · 37 m² · Double bed
- Desk
- Bathrobe
- Private bathroom
- Coffee/tea maker
- Coffee machine
Amenities
- Billiards or pool table
- Spa tub (surcharge)
- Offsite parking discounted rates available
- Parking
- Self parking (surcharge)
- Restaurant
- Pet bowls
- Room service
- Non-smoking rooms
- Non-smoking throughout
- Family rooms
- Access to health care professionals
- Broadcast Live sport events
- Bulk dispenser for toiletries
Show all 59 amenities
- Cashless payment available
- CCTV outside property
- Cleaning standards that are effective against Coronavirus
- Coffee Shop on site
- Concerts/live shows
- Contactless check-in/check-out
- Cooking class
- Darts
- Delivered food - securely covered
- Evening entertainment
- Express check-in
- Express check-in/check-out
- Facilities for disabled guests
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Free wired internet
- Games
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Happy hour
- Hosted evening meal (reserve)
- Housekeeping on request
- Internet access
- Invoice provided
- Japanese garden
- Karaoke
- Key card access
- Kid meals
- Nightclub
- Outdoor furniture
- Private check-in/check-out
- Process in place to check health of guests
- Pub crawls
- Reception hall
- Safety deposit box
- Sanitized tableware & silverware
- Smoke alarms
- Staff adhere to local safety protocols
- Television in common areas
- Terrace
- Vegetarian menu options available
- Wheelchair accessible
- Wine release events
Location
1 Sandhill Littleport, Ely, GB
- Check-in
- from 03:00 PM to 10:00 PM
- Check-out
- until 11:00 AM
What guests say7.4391 reviews
+ Clean and comfortable rooms+ Friendly staff− Heating issues− Restaurant closures and limited amenities
Cleanliness6.9
Service8.3
Location8.4
Room Quality6.8
Amenities7.3
Value for Money6.3
Disgusting
1.0− Absolutely shocking room filthy shower falling off wall. Once I made a complaint to see the manager no show. Then to follow by such an unprofessional email from the manager. Swan you charge to much you would have to pay me to stay again!! Not to mention the empty dug bag under the cup
Not good.
1.0This time ...not much
− Mouse activity in the vents in my room all night. Mouse droppings in the toilet the next day. No one on duty to go to to request a change of room. I have booked the two people into The Swan on several occasions recently but I will not do so again.
Don’t expect 5 star…,. Basic!
3.0The staff were lovely. The pub itself and the brasserie were pleasant. Lovely views. Clean linen and towels supplied .
− Sadly the outside is run down and requires maintenance. The accommodation hallway carpet needs replacing. The room was grubby. The bathroom wastes needed a good deep clean. The bedding ( duvet and pillows ) is past its best and needs replacing. It was nice to supply some wine and bottled water ( on the house )in the room fridge some glasses would have been helpful. We stayed four nights never had any basic house keeping like washed cups or new toilet rolls never appeared. The manager promised to come and reset the room safe. It never worked so not sure if he tried. The balcony needs repainting and the supplied furniture is shabby and needs repainting or replacing. Why did we stay? The basics were fine it wasn’t hugely expensive. The staff were friendly but the place clearly needs investment and some good hospitality training. It’s perfectly placed to explore the area and it have us s as good laugh.
Beautiful place and the view especially at sunrise is stunning
10.0Everything about the room was lovely
− Liked everything only thing I would say is that we got room service food was lovely but everything came in the small individual metal bowl things (curry) maybe a plate would be good to dish it onto
Very disappointing.
3.0The rooms need a lot of attention.not clean, not maintained at all. Funny little pub.the restaurant had obviously been refurbished.we were the only two people in there at 8 o’clock on a Friday night.what does that tell you!
− Not clean. Terrible menu in the restaurant.no tea bags in the room. Had to ask for some.the to discover there was no milk.you don’t stay in a hotel to have to keep going to reception to ask for basic things that should be in your room.no one there to check you out or return the room key to.if there had of been I would of asked for some money back.come on, if you can’t get the basics right you might as well give it up.
Hotels of Earth · questions
- Is The Swan - A Colombo Edition Hotel really a five-star hotel?
- Yes. Its own classification data carries five stars; that rating, not a style label, is what puts a property in this collection.
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.