The Artist Residence♡

Room smelled like cigarette smoke

4.0

− In the room it smelled like cigarette smoke and we could smell it in our clothes even days after!

très déçue, établissement qui se noie dans la boue.

3.0

literie assez bonne

− odeur de tabac dans la chambre, trés sale a notre arriver cendrier vidé mais pas laver, sol et mur très sale, pas de télé comme vendue sur site, pas de frigo qui marche. baignoire à l'extérieure très sale et sans bouchon.

They need to close for a month to fix all the broken things/ repaint/ thoroughly clean then it'll be

3.0

Very good location and all the rooms have potential but they need a lot of work. It's a really nice building and from the photos, we were excited to stay but sadly I think these photos are over 5 y.o.

− Wayne on reception greeted us, and there was a huge cobweb behind him. When I pointed it out, he was already aware but not at all fazed. He sent us up 5 flights of steep stairs to 501 and 502 - he talked a lot about leaving the key card in for the electricity because the 5th floor is the hottest so we should keep the AC running. 502 (mine), the A/C didn't work and 501 didn't have anywhere for the key card. I went back down and he said 501 electricity works without needing the key card, and he said he'd send somebody up to fix my AC. We went out, when we got back they said I had to move to 201 because 502's AC didn't work. In 201, the TV didn't work but the important things were clean (bedding and towels) but there were cobwebs on the ceilings. The mattresses were on the floor which doesn't bother me but I'm not a diva/ elderly. The staircase to the beds was sturdy but a tall person couldn't have stood up up there. Also, the plug sockets were hanging off the walls and many didn't work. I had to unplug the fridge to charge my phone and my friend luckily had purchased a longer wire phone charger because the only socket working was close to a window. The room door also didn't lock, Wayne says it locks from inside then you need the key to open again. Not so, we tried. And Christine washed up in 501 then had a shower and some of the rice from our breakfast appeared in her shower so the plumbing's bad also.

Lovely place and owners. Would stay again.

7.0

- Staff were great and took my bags up the 8 flights of stairs (I was on the top floor) which was a massive help - Staff were always smiley and happy to have a chat especially main owner couple - My flight was delayed and I arrived at 1:30am and the staff stayed up to ensure I could check in and already had the aircon on in the room so it was cold and nice to arrive to - Room was spacious and good hot water and fridge is super handy and also had water bottles on arrival - Great location close to riverside and a whole bunch of restaurants and Royal Palace

− - The stairs were intense (not the most large luggage friendly) but staff will help if needed. It is a good workout - Bit of mould in the bathroom but understandable since it is very high heat and humidity

Décevant

2.0

La recherche de solution de l’hôte

− J’ai payé pour 2 nuit mais arriver dans la chambre il y avait du produit et l’odeur chimique s’était imprégnée dans la pièce. Sans compter le nombre de fourmis présente. Étant donner que je n’avais pas payer pour cela j’ai été très mécontente et déçu. J’ai demander remboursement et ça a été refuser. J’ai donc pu avoir une autre chambre qui malgres tout ne convenait pas et j’ai du négocier pendant un long moment. Au final j’ai pu dormir qu’une seule nuit et je me suis faite rembourser la deuxième. La deuxième chambre sentait moins le produit mais j’ai retrouvé des faux cils et des cheveux dans le lit ét dans la salle de bain. Je souligne quand même le professionnalisme et le faite qu’il est chercher des solutions pour nous satisfaire.