Perry Lane Hotel, a Luxury Collection Hotel, Savannah♡

Amazing hotel!!

10.0

Wat een geweldig hotel!!! Van het interieur tot het personeel, alles was werkelijk fantastisch. Zeer ruime en nette kamer. Gratis champagne van 11.00-22.00 uur. Super lieve medewerkers bij de receptie, valet en bij het zwembad. Het eten is ook zeer aan te raden.

Wonderful stay!

10.0

We had a quick but great stay at Perry Lane. The hotel is beautiful. The beds are very comfortable. The shower is amazing with top of line products and oversized towels that wrap around you twice! We have room service dinner and breakfast. Both were delicious. Our favorite part of the whole stay was an employee named Saivon. He greeted us at the valet. Walked us in and handed us champagne. He was so warm and welcoming from the second you met him. He felt like a familiar friend. He then took us up to the room. Our son has autism and he could see he was having a hard time adjusting to the new space. He left and writhing a few minutes later returned with a bag of toys for our son. This was the sweetest thing ever!!! Then when we asked him about the phone in our room that wasn’t working he took our room service order and had someone come fix the phone. He truly made our experience even more memorable and special. We can’t wait to return and spend more time at Perry Lane in the future.

The best

10.0

This is a great hotel from the minute you drop off the car We got an upgrade and the room was spotless super comfortable bed and ac worked great The have a car and driver to drop you places Great rooftop pool and bar

Luxury unwind time!

10.0

Lovely hotel relaxing comfortable clean luxurious, wonderful staff! Julian at the front door was so kind and helpful he and Randy the concierge provided the best resturant options! Champagne upon arrival!! Roof top bar! Truly a wonderful time was had!

What did I miss? These reviews and my experience differ so much I am confused.

4.0

I must be missing something because these reviews are amazing. I thought this was a totally mediocre experience. Staff at the front desk seemed inexperienced, There are two towers to the hotel and the bellmen seemed to not know what to do as people are entering and leaving both towers. The business office is the worst ever. A computer and printer that don’t work. The roof top pool and bar sound fun but so crowded that there was no way to enjoy either of them. They say it is a luxury experience and the finishes on the rooms are nice, but the $550 room was small and just okay. I will say the water pressure was amazing, as was the hair dryer, and the housekeeping people should be paid 1/2 of the cost of the room because they were so good. But honestly for the price of this experience, I would not really recommend it. Just OK.

Perry Lane Hotel Savannah ------ BEWARE

4.0

We recently visited Savannah and chose to stay at the Perry Lane Hotel based on its excellent reputation. Unfortunately, our experience was extremely disappointing. When our reservations were made through Marriott's reservation service, we specifically requested a rollaway bed for our room. That request was confirmed at the time of booking. However, upon arrival, we were informed that a rollaway bed could not be accommodated in our room because it would violate fire safety regulations. If that was the case, the request should never have been confirmed. The only solution the hotel offered was for us to book an additional room at an extra cost of approximately $1,000. Since we had traveled from New York and the hotel was fully aware we had no practical alternative, we felt we had no choice but to pay. What disappointed us even more was the lack of customer service. We spoke with multiple staff members and managers, who repeatedly said there was nothing they could do. One manager promised to look into the situation and follow up later that evening or the next day, but we never heard from anyone. When we asked the following morning, we were told the manager was off for the weekend. We disputed only the additional room charge after returning home because the extra expense resulted from a confirmed accommodation request that the hotel could not honor. Unfortunately, we were unable to resolve the matter. My advice to future guests is to verify directly with the hotel that any special accommodations or requests have actually been approved, even if they are confirmed during the reservation process. A luxury hotel should not put guests in this position, and we expected much better communication and customer service.