Bendecir Hotel & Spa♡

Charming staff, ideal location

8.0

Warm, friendly staff who were keen to help all the time. Breakfast was included and very extensive, including fruit, yoghurt, salads and chicken pho.

− It is an older building with the usual limitations e.g. only one small elevator. My premier double room was a very good size, plenty of space. King-sized bed was solid and sheets and towels were all good quality. Plumbing was a bit dodgy, but that’s to be expected in an old town property. It’s clear they are doing the best they can with the building. Room was cleaned every day. Complimentary car from the airport was a very nice bonus. The staff organized a car for me back to the airport on my final day, and it was both inexpensive and much higher quality than any of the higher cars I had been using in the city.

Experience at Bencedir Hotel

8.0

Rated 4 We recently had a fantastic stay at Bencedir Hotel in Hanoi, and I can't recommend it enough! From the moment we arrived, Michael and Heather at the reception made us feel right at home. Their friendliness and willingness to assist with any inquiries or requests truly enhanced our experience. They provided us with great local tips and made sure we had everything we needed for a comfortable stay. The food at the hotel was another highlight. Each meal was delicious, with a wide variety of options to choose from. It was a pleasure to try different dishes every day, and the quality was consistently high. Room cleanliness was impeccable as well; the daily cleaning service ensured our space was always tidy and well-stocked with amenities. It’s clear that the hotel places a strong emphasis on guest comfort. Additionally, the location is perfect for exploring Hanoi. It’s conveniently situated near many attractions, making it easy to immerse ourselves in the local culture. Overall, our experience at Bencedir Hotel was exceptional, and I highly recommend it to anyone visiting Hanoi. The combination of helpful staff, tasty food, and great location makes it a top choice!

Prime location and quiet at night

10.0

Great hotel in an excellent location, with easy access to basic services, restaurants, and the night markets. The staff were incredibly friendly and always happy to share helpful local information. Breakfast had plenty of variety, with a few items changing daily. I’d recommend upgrading your room for the extra space if possible. We really enjoyed our stay and would happily stay here again.

Friendly clean hotel

10.0

ad a great experience. The hotel is perfectly situated within walking distance of shops, local attractions, and the night markets. The team are warm, attentive, and always willing to help with recommendations and advice. The breakfast selection is generous, with some different options offered each day.

Need a make over..

6.0

If not because of the good customer service by the staff, I will rate my experience here as 2 stars. We had a great time in Hanoi but if this hotel is good, then our trip might be a wonderful one. Seriously this establishment need to be renovated so that it can serve guest better. Even though the price that we paid is affordable, the quality should be up to the standard. Most of the pictures shown is not up to date and it gave us wrong impression about this hotel and it could be confusing for guests. I would not want to post or upload any pictures of this hotel because we respect the staff at Bendecir Hotel & Spa. Cleanliness is an issue here. I wish the team well and all the best in the future. Terima kasih. 🙏🏼

One of the worst and most suffocating hotels I have ever stayed in.

2.0

I planned a 10-day tour to Vietnam, and my first hotels in Hanoi and Da Nang were excellent. For the last 2 days in Hanoi, I booked Bendecir Hotel and Spa, and honestly, that was my biggest mistake. I booked two Executive Deluxe rooms for my family and kids, but the hotel provided rooms on the 4th and 7th floors. I requested nearby rooms or rooms on the upper floor, but they informed me they had only one deluxe room per floor. Anyway, we accepted the rooms, but after entering, the experience became horrible. The bed had long hair on it, the AC was not working properly, and when we tried to call reception, we found the phone wire broken and disconnected. The hotel is extremely narrow and feels very suffocating, almost like being inside a narrow tunnel. The next morning during breakfast on the 13th floor, there were no labels in front of the food items, so you could not even understand what you were eating. The kitchen and dining area were very congested. While sitting at the table, AC water was leaking from the ceiling. Most staff members could not understand English, so even asking about food items became difficult. Another major issue was the single lift in the hotel. Since staff members were also constantly using it, guests had to wait 4–5 minutes many times just to use the elevator. Even the lift had a smoking smell despite the hotel claiming to have non-smoking rooms and signs everywhere. The images shown on TripAdvisor are completely different from reality. Online photos look bright, clean, and luxurious, but the actual hotel is dull, poorly maintained, and badly in need of renovation. Overall, it was a very bad experience and felt like a nightmare during the final part of our trip. The biggest relief was checking out and leaving for the airport. After this experience, I will never blindly trust TripAdvisor reviews again. It was a big lesson for me. No way it was 4 star hotel its worst than 1 star.