Hotel Bella Grace♡

Exceptional Service

10.0

The staff is incredibly warm, attentive, and always ready with great local recommendations.

Do NOT use the valet service.

2.0

Do NOT let the valet park your vehicle in their lot. This is my first time submitting a bad review for a Marriott (or any other) property. We had almost $1000 damage done to our door handle (chunk cracked off) and door (large scrapes). The valet company insists that we checked the vehicle in with that damage because "they took pictures when we checked in". We know that the damage was not there--it was significant and clearly visible. We used that door to pull a cooler out of the car when we checked it in. If we had been blind and didn't see it--we would have felt the significantly damaged door handle. While complaining to the front desk about the damage, another guest was moving his vehicle because he witnessed a different incident of the valet scraping another couple cars--which the valet denied. That guest was livid and is a Marshall--who would you believe? This valet service is a hot mess. I spoke with Bonvoy customer service regarding the valet and their response is that the "vehicle was checked in with damage per the valet". I also submitted information to Bonvoy regarding our shower having significantly dirty brown/black (supposed to be white) grout and bottom of shower door. Never received a response past the auto response that said they would get back to me. Extremely disappointed.

Would not stay again

4.0

The hotel itself was generally nice and updated, which is why I’m giving it 2 stars instead of 1. Unfortunately, the stay was overshadowed by a reservation issue that staff made no effort to resolve. I booked and received confirmation for a double-queen room for three adults, but upon arrival we were given a king room with a pullout sofa. The hotel acknowledged there had been an issue with the reservation and stated that they had notified the travel portal/credit card travel service that double-queen rooms were unavailable. However, I was never informed of any change before arrival or I would never have booked Hotel Bella Grace in the first place. What made the situation even more frustrating was that the hotel blamed the travel portal for the issue, while the travel portal later pointed the finger back at the hotel. As the guest, I was stuck in the middle while neither side took responsibility or offered a meaningful resolution. The pullout bed that was supposed to serve as a sleeping space for an adult was extremely thin and uncomfortable, and both the couch that was supposed to be the headrest and the mattress had visible, gross stains on them. In addition, the shower had buildup and grime in the corners, which made the room feel less clean than expected and not worth the price. It was very easy to get trapped in the bathroom as the sliding glass barn door would get stuck and someone would have to open it from the outside. Mistakes happen, but what was most disappointing was the lack of accountability and customer service. Had anyone taken ownership of the problem or made a genuine effort to make things right, my review would likely be very different. As a Marriott Bonvoy member, I’m extremely disappointed and would not recommend this hotel to anyone.

Nice Enough but Too Expensive for the Experience

6.0

The location was very good for walking and the room reasonably appointed.

− Front desk staff was adequate but mostly indifferent. The room rates probably spiked for Spoleto (which I was not there for) but the value was not good: No in house food service (restaurant next door, no breakfast doesn't count), no frills in bathroom (lack of hooks, facial mirrors) and unimpressive towels. It's almost like Marriott took a charming hotel (which I'm guessing it once was) and plucked the soul out of it.

Beautiful

8.0

We enjoyed our stay at Bella Grace! It is a beautiful property and the staff is kind and attentive. The only reason for 4 is because the water in the shower was never warm. I would have called it tepid at best. Great location and nice place to stay.

Great location & a welcoming staff

10.0

Loved our stay. Staff was extremely helpful & made a couple solid food recommendations locally. Manager was on top of our needs. Will be staying here for our next Charleston getaway in the fall.