Osborn House♡

Guest review

7.0

Great facilities. Comfortable bed. Beautiful accommodation.

− The breakfast was extremely disappointing for a luxury accommodation. It was served with tap water that had a strong chlorine smell. Given the high price of the accommodation, it would have been appreciated if filtered water had been provided free of charge. Concept of the dinner is nice but taste is very average. We booked the forest lodge, it was a bit worn down, and black stripes or whatever it was in the toilet on the walls. Could have been painted/cleaned up.

Mostly fabulous but let down by a lack of attention to detail in some ways.

8.0

The hotel itself and the detached suites are terrific, a really lovely place to be. It has lovely views out over the valley, a gorgeous cozy atmosphere with interesting, enjoyable decor, several sitting areas with fireplaces, excellent food and fantastic reception and guest services staff who couldn't do enough to help. The shared spa was a favourite (notwithstanding the floor cleanliness issue) - nice and hot, with amazing views and a window to order from the bar. Their cocktails were great!

− While Osborn House delivered well on many of the things you expect from a high end venue, I hate to have to say it disappointed on the most basic issue of cleanliness in some places. Our room had big windows overlooking the lovely view but the windows were dirty. The pool and public spa area was actually filthy, it clearly hadn't been vacuumed and mopped for some time (especially the tiles between the spa and the big window). The water in the jacuzzi on the Forest Bathing Deck was also pretty gross. There was a bit of a lack of attention to detail with some other things too. E.g. the sauna wouldn't turn on - it turns out there's some trick to getting it to start with the timer but there are no instructions for this. We also arrived in our room to a nice note and basket of welcome goodies....that was empty. One day we returned to our room after an outing, to find it only partly serviced. With lower end places you might overlook these things but when you're paying high end prices, you do expect this kind of thing would be attended to as a matter of course. Finally, while the reception and customer help staff were fabulous, several of the French waiting staff were brusque and unfriendly. (With the exception of one French woman who served us at breakfast on the second day, and the non-French man who were both lovely.)

Exceptional and always very soecial memories. We would return without hesitation.

10.0

The decor and ambience: the restaurants and the setting. Also, the staff were all so welcoming and friendly. It was more than we expected.

I love the greeting when we arrive wine. The staff friendly the breakfast was beautiful. I just love this property. Than

10.0

It’s a beautiful property, nice and relaxing

− There was nothing that I dislike. The place is amazing.

Guest review

10.0

I really enjoyed my stay at Osborn House. It’s a gorgeous place and perfect for rural bliss. The staff are all amazing and really ensure guests are comfortable. If you’d like some quiet luxury relaxation, this is the place for you.

A relaxing way to spend a few days.

10.0

Forest bathing deck and the lodge

− Staff were not very friendly and did not seem happy. The breakfast music was terrible.